An employee in our office is not able to print an individual page from a Word document on a network drive. These are the steps I have taken to narrow down the issue. These are in reverse order, so start at the bottom.
Matt Brooks - 1/12/2010 10:03:45 AM - Created a new profile for Fei around 9:45 AM before the last two steps.
Matt Brooks - 1/12/2010 9:58:50 AM - able to. She also tried printing and individual page from JMC AR Confirmations to iR5075 and it did not work.
Matt Brooks - 1/12/2010 9:57:02 AM - The document that she is trying to print is G:\Accounting\Audit\Audit09\Confirmations\JMC AR Confirmations. I tried printing an individual page from this document and was unable to. Had Fei open another document and print an individual page and she was
Matt Brooks - 1/11/2010 2:44:32 PM - I am able to print individual pages to the HPLJ2015.
Matt Brooks - 1/11/2010 2:44:09 PM - Tried using both drivers for the HPLJ2015 and did not work.
Matt Brooks - 1/11/2010 2:43:50 PM - Fei cannot print individual pages of a document to HPLJ2015.
Matt Brooks - 1/11/2010 1:03:44 PM - Had Fei try printing again to see what the issue was and the job went through successfully.