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iTunes - USB problem with Windows 7 0xE8000065

Posted on 2010-01-12
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Last Modified: 2013-11-06
Experiencing a problem with iPhone which I think is a USB issue on Windows 7. The iPhone connects but when you open iTunes I get the error message: 0xE8000065. I get the exact same problem on a computer with the same motherboard / processor. The motherboard is an Asus P7P55D with 4GB ram and Intel i5 processor. Hope someone can help with this problem, I cannot sync the iPhone. Many thanks.
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Question by:SEDWEB
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11 Comments
 
LVL 24

Expert Comment

by:Alan Henderson
ID: 26295472
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LVL 12

Expert Comment

by:splait
ID: 26295573
There are several causes for this error.  
Make sure you have THE most current version of iTunes.
Make sure are using the cable that came with your iPhone and not an iPod cable.
Make sure your iPhone has the newest software update.
You may find help in some of these links:
http://www.ipodtouchfans.com/forums/showthread.php?t=271374
http://discussions.apple.com/thread.jspa?threadID=1950647
One thread noted that this may be a problem with a specific chipset on the motherboard of some computers.  The article, dated 10/09, indicated Microsoft does not yet have a fix, but that will change.  You may want to search the Microsoft knowledgebase for the words "windows 7 iphone, 0xE000065" if we can't get it fixed here.
However, there are other causes for this, so let's work on it here first.
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LVL 12

Expert Comment

by:splait
ID: 26295581
@vallis - you're faster than I am!  My second link is the same as yours.
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LVL 24

Expert Comment

by:Alan Henderson
ID: 26295689
:)
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Assisted Solution

by:worthy129
worthy129 earned 1000 total points
ID: 26306909
We are all waiting on the P55 chipset fix.
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Accepted Solution

by:
SEDWEB earned 0 total points
ID: 26315343
The issue turned out to be soley with the P55 chipset. The solution was to flash the bios to the latest from the Asus website and it has completely fixed the iTunes sync problem. Many thanks for your tips everyone.
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Author Comment

by:SEDWEB
ID: 26315394
Issue is now solved by flashing the newest available bios (1207) from the Asus website.
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Expert Comment

by:worthy129
ID: 26317899
Really?  Because I am running the latest ASUS BIOS.  (in MY m/b its v0501 on the P7P55D EVO)

But i DID find a solution though.  It seems that activating C-state Tech forces something different.  I have had multiple reboot with C-state tech enabled which allows the iphone to sync.  SO FAR...
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Expert Comment

by:worthy129
ID: 26323415
HA! I stand corrected.  One of the ASUS sites was not updated, and I now see the 1207 update.

I will update my BIOS and assume that this fixes it.  

NOTE: I continue to operate successfully with C-State Tech Option ENABLED in the bios.  
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Author Comment

by:SEDWEB
ID: 26340248
I didnt have to change the C-State tech Option or get a chance to try it. Hope the bios update fixed your issue.
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Expert Comment

by:worthy129
ID: 26341526
It did, although I noticed that it now defaults the C-state tech to ON.  I wonder if that is the fix...
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