Reinstalling or Flashing Blackberry 8120

Posted on 2010-01-12
Medium Priority
Last Modified: 2013-12-05

My 8120 is behaving really strange. Sometimes the keys to answer and make calls and the menu keys will not work and instead will give me characters from the bottom of the keypad like * x and 7. Always the same characters.

I am thinking it might be a virus or software issue and I would like to reinstall the OS before doing anything else. Can anyone assit me in doing the reinstallation.
Question by:mavcom
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
LVL 12

Accepted Solution

dlan75 earned 1600 total points
ID: 26297516
won't be a virus as there are none known yet
first of all you need to download the latest OS for the 8120. Go there : http://na.blackberry.com/eng/support/downloads/download_sites.jsp find you operator and you'll get directed to the carrier's download site.
Download the latest os for your BB.
Install it on your compputer then launch desktop manager and connect your BB. The update should start if it is a newer OS. If not then you can wipe your BB first using JLCOmmander. Tutorial is here : http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
Hope that helped

Assisted Solution

_007 earned 400 total points
ID: 26298066
You can also qipe the BB by going to Go to Options > Security Options. Press the menu key and select Wipe Handheld, you can also elect to remove all 3rd party applications.  It will ask you to type the word 'blackberry' for confirmation.  In case that doesn't work, do a data backup before the process so that you don't need to re-do settings, etc.
LVL 12

Expert Comment

ID: 26298151
that won't solve OS problems
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 26300075

Thank you both. I will do backup of all settings then wipe and reinstall. Will get back to you tomorrow night with the results.
LVL 12

Expert Comment

ID: 26301721
Surething :-)

Author Comment

ID: 26417382
Sorry I have not gotten the time to do it as yet. It began working normally for the most part and everytime I think about doing it I have calls coming in or need to make them. I will shoot for this weekend.
LVL 12

Expert Comment

ID: 26420847
np take your time !

Featured Post

ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article summaries thoughts and ideas from two years of sustained use. It provides good reasoning to make the jump to Windows 10.
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question