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Exchange 2003 Purge Deleted emails Recipient Policies

Posted on 2010-01-12
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Last Modified: 2012-05-08
Exchange 2003 Ent - Outlook 2003

I have setup Exchange to purge the Deleted Items folder (Outlook) every email that is older than 7 days. This is configured by Storage Group.

The setup is done like in the attached picture.

I have a user for which the Sent Email folders hasn't been cleaned and it has a ton of emails that are older than 7 days.

I have checked Deleted Items in other users that belong to the same Storage Group.

user1 - Has deleted emails from the 1-4-2010
user2 - Has deleted emails from the 1-3-2010

I am checking others, however could someone help me out to troubleshoot this issue?

I am also getting emails when the purge task runs, this is the one that I got yesterday indicating that emails were deleted and space was released.  

-----Original Message-----
From: System Attendant
Sent: Monday, January 11, 2010 11:12 PM
To: mailadmin
Subject: The Microsoft Exchange Server Mailbox Manager on EXCHANGE completed processing successfully.

The Microsoft Exchange Server Mailbox Manager has completed processing mailboxes
Started at:      2010-01-11 23:06:10
Completed at:      2010-01-11 23:12:05
Mailboxes processed:      522
Messages moved:      0
Size of moved messages:      0.00 KB
Deleted messages:      10316
Size of deleted messages:      752.58 MB

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Question by:llarava
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11 Comments
 

Author Comment

by:llarava
ID: 26298170
One more think that I would like to add to the previous queston. Is there anyway to manually run the Recipient Policy for that particular storage group to delete whatever is older than 7 days as the policy states?

image.jpg
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26303191
Please bear in mind that if a user deletes an email, the email is only counted as 7 days old after it has been sitting in the Deleted Items folder for 7 days.  It does not count 7 days from the date the email was received, but 7 days from when the email was deleted, so your policy is running quite happily and I would not worry about it.
 
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Author Comment

by:llarava
ID: 26303493
The user that is having the problems has 8000 deleted emails. So far is the only one having this issue.

These two other users belong to the same Storage Group and they have  the same policy that the user that is having the problem but they seem to be fine.

user1 - Has deleted emails from the 1-4-2010
user2 - Has deleted emails from the 1-3-2010

I am trying to troubleshoot the issue with the one that has the 8000 emails? We keep email on the servers and the user can't have PST files. I don't know what is going on with this user, and don't know how to troubleshoot this particular issue when the rest seems to work fine.
 
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26303601
When did the users delete those emails?
Did the users just get their account re-created?
It could be mailstore problems and dismounting the store and running:
eseuitl /p
eseuitl /d
isinteg -s servername -fix -test alltests
Should hopefully fix the problems.
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Author Comment

by:llarava
ID: 26303683
When did the users delete those emails? The Inbox gets purge by policy every 30 days so the emails have been deleted for more than 7 days.

Did the users just get their account re-created? No, nothing has changed.

It could be mailstore problems and dismounting the store and running: -> For now I can't dismount a store just for a user.

eseuitl /p

eseuitl /d

isinteg -s servername -fix -test alltests

Should hopefully fix the problems

Question-

Is there anyway to manually run the clean-up process?

Also is there anyway to skip this policy? Like something done at the user level via AD? or at the Outlook level? Or any other place? In other words if I wanted this user not to be part of this Recipient Policy (Deleted) how could I make this happen?  
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 26303899
Okay - if nothing has changed and this is only one user and you mentioned that you are on Exchange Enterprise - please move the user to a different mailstore.  This will tidy up and errors there are in the mailbox and should allow the policy to run next time it runs.
In terms of manually cleaning up, I only know of visiting the user and deleting the items by right-clicking on the deleted items folder and choosing empty deleted items.
In terms of the policy skipping a mailbox, please see this Microsoft KB Article:
http://support.microsoft.com/?kbid=288115 
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26423116
Can you please expand on your comment of "-" and explain the grade B selection?
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Author Comment

by:llarava
ID: 26423145
The "-"  is typo (copy/paste). I will ask for a moderator to change that for the original text I typed. Sorry.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26423155
No problems.  Not sure they will have your original text though.

Does that explain the grade too?
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Author Closing Comment

by:llarava
ID: 31676313
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