rowebiz
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Many users are not able to use Out of Office in Outlook 2007. Error when connecting to the Autodiscover Service
We have a hosted Exchange Environment. The only users who seem to be able to use the Out of Office feature are those who have the Active directory domain included in their primary SMTP address. Any one else gets the message that the server is 'unavailable'. When I run the connectivity test in Outlook the users fail to connect to the autodiscover URL regardless of where they retreive it (i.e. SCP, dns etc). The users are all domain joined to the same domain and successfully retrieve the correct URL for the autodiscover service but get the following message:
Autodiscover to https://server.domain.com/autodiscover/autodiscover.xml FAILED (0x800C8203)
Autodiscover to https://server.domain.com/autodiscover/autodiscover.xml FAILED (0x800C8203)
Have you checked if IIS is hosting the autodiscove site and its up and running?
ASKER
IIS is hosting the autodiscover site and it is up and running. Almost everyone who has a primary SMTP address with domain.com can connect with no issues; however, anyone who has a different primary address, but still joined to the same domain, cannot connect. Not sure if this is relevant or not.
Can you test by adding a test account with/without the primary domain account?
ASKER
I have tried several times to replicate this problem by manually creating users, but each time the Out Of Office feature works. Normally we use a script to create users and mailboxes. Maybe there is some attribute on the user account being set that blocks this?
ASKER
Are there special permissions that need to be set that allow access to the CAS from Outlook?
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