Many users are not able to use Out of Office in Outlook 2007. Error when connecting to the Autodiscover Service

Posted on 2010-01-12
Medium Priority
Last Modified: 2012-06-27
We have a hosted Exchange Environment. The only users who seem to be able to use the Out of Office feature are those who have the Active directory domain included in their primary SMTP address. Any one else gets the message that the server is 'unavailable'. When I run the connectivity test in Outlook the users fail to connect to the autodiscover URL regardless of where they retreive it (i.e. SCP, dns etc). The users are all domain joined to the same domain and successfully retrieve the correct URL for the autodiscover service but get the following message:

Autodiscover to https://server.domain.com/autodiscover/autodiscover.xml FAILED (0x800C8203)
Question by:rowebiz
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LVL 15

Expert Comment

ID: 26297905
Have you checked if IIS is hosting the autodiscove site and its up and running?

Author Comment

ID: 26297991
IIS is hosting the autodiscover site and it is up and running. Almost everyone who has a primary SMTP address with domain.com can connect with no issues; however, anyone who has a different primary address, but still joined to the same domain, cannot connect. Not sure if this is relevant or not.
LVL 15

Expert Comment

ID: 26298598
Can you test by adding a test account with/without the primary domain account?
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Author Comment

ID: 26329624
I have tried several times to replicate this problem by manually creating users, but each time the Out Of Office feature works. Normally we use a script to create users and mailboxes. Maybe there is some attribute on the user account being set that blocks this?

Author Comment

ID: 26355495
Are there special permissions that need to be set that allow access to the CAS from Outlook?

Accepted Solution

rowebiz earned 0 total points
ID: 26360400
I figured out what the problem was. Somehow the msExchQueryBaseDN attribute was being set incorrectly. It looks like Outlook makes an LDAP query when looking for the user requesting the Autodiscover service. Outlook uses the msExchQueryBaseDN attribute when making this query. If the attribute is set incorrectly, as it was in our case, then Outlook reports an error that the user could not be found. This elicited all of the errors that I mentioned above. By correcting the msExchQueryBaseDN attribute in ADSI  to point to the correct Address book DN the problem was resolved.

It was very helpful to turn on logging in Outlook. Tools> Options>Other>Advanced Options> Enable Logging (Troubleshooting). The log is stored at C:\Documents and Settings\username\Local Settings\Temp and contains some more important info that is not found when only running the 'Test E-mail Autoconfiguration'.

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