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Windows 7 Professional Cannot See SBS 2003 Server

Posted on 2010-01-12
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Last Modified: 2012-05-08
We have just purchased our first Windows 7 notebook. It cannot "see" our SBS 2003 Server. It has no problems connecting to the internet.

I believe that the reason may be that our router is the DHCP server, not the SBS Server...

Any ideas on how to get it to see the SBS Server so that I can add it to the domain?

Thanks very much,

John
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Question by:243johnm
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11 Comments
 
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Expert Comment

by:Patmac951
ID: 26298523
Instead of using DHCP...for testing purposes have you tried to assign the Windows 7 machine a static IP address within your IP range?
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Expert Comment

by:McKnife
ID: 26298564
Hi.
-Enable network discovery
-enable netbios over tcp/ip on the wins tab of your nic config.
-set the dns entry to the ip of the server
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Author Comment

by:243johnm
ID: 26298995
Thanks McKnife & Patmac951.

McKnife: network discovery was already enabled so I tried your other suggestions. Didn't work so I rebooted. Still didn't work!

Patmac951: your solution didn't work either...

Any other ideas?

Thanks again,

John
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Author Comment

by:243johnm
ID: 26299027
FYI, I just tried to ping the server from the Win 7 notebook. Pinging by IP address and by short name both work...

John
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Expert Comment

by:McKnife
ID: 26299087
"Seeing" takes some time after you activate netbios over tcp/ip, that's normal, wait some minutes. Also enable netbios over tcp/ip at the server. No restart needed.
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Author Comment

by:243johnm
ID: 26299274
Thanks McKnife. I  have tried to search for the server (by both short name and IP address) several times since you posted this suggestion. No further ahead...

Other ideas?

Thanks very much,

John
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Expert Comment

by:dekkar
ID: 26299364
try disabling firwall?
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Expert Comment

by:senad
ID: 26300933
Your adapter property (IP) is banging the router and not the server.
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Author Comment

by:243johnm
ID: 26301949
Thanks for the suggestion Dekkar, but disabling the firewall didn't help.

Senad: thanks also. I thought about what you said. We had a lot of trouble with DHCP on the server and solved those issues by using DHCP from the router. I decided to try and split the DHCP ranges with some coming from the router and others coming from the SBS 2003 server. In combination with McKnife's suggestion to add the SBS Server as a DNS Entry, I thought tat would fix the problem.

After starting up the DHCP service on the server, it shut down immediately with the message "The DHCP/BINL service on this computer running Windows Server 2003 for Small Business Server has encountered another server on this network with  IP Address, 172.30.1.1, belonging to the domain:"

So I turned off DHCP on the router, completed the DHCP config on the server, and rebooted the notebook.

That didn't work, even though, as per McKnife, the primary DNS Server was set to be the SBS 2003 server, not the router!

Rather frustrating this... And the notebook keeps on whining that I don't have Anti-Virus set up. Well, of course not: the setup is on the server!

Thanks very much all ... but I'm still looking for other ideas!

John
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Author Comment

by:243johnm
ID: 26305179
More on this situation: with DHCP disabled on the router and enabled on the SBS 2003 server, some machines were able to obtain an IP address and others (notably my old XP notebook that is going to be replaced by the Windows 7 notebook) were not. So I have turned off DHCP on the SBS server and turned it back on the router, returning the network here to the previous setup...

Hope someone has a solution. Otherwise, I will be pulling out my hair soon!

Thanks much,

John
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Accepted Solution

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243johnm earned 0 total points
ID: 26332238
Here is how I solved this. The Lenovo warranty I chose didn't include software assistanceI so I called one of the Internet Tech Support operations (Easy HelpD esk - https://easyhelpdesk.com/). One of their techs guided me through how to fix the problem.

He had me change Control Panel from Category to Icon view. I then was asked to go to System > Advanced System Settings. That gave me the System Properties page. As soon as I saw it, I knew where he was heading... It's the same form you get when you right-click on My Computer in XP.

On the Computer Name tab, I was able to join the domain. One reboot later, the computer was attached to the server!

Thanks for all the ideas...

John
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