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Printer problem with network printer attached to file server.

Posted on 2010-01-12
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Last Modified: 2013-12-29
We've got a shared network printer, a Brother HL-5140, attached to the network file server via a USB hookup. The Win Server 2003 file server has a static IP address. We've been able to connect to this printer using the <\\Server IP address\printer name> in the add printer utility of our Windows XP Professional PCs. The problem is that we can set up the printer on the PCs and use it fine that day, but when we come in the next day the printer is unavailable and when we try to display the properties we get the "Printer properties cannot be displayed. The print spooler service is not running" error message. We can blow away the printer and set it up again using the above procedure and it works fine again for that day, but the next day the same thing - no joy.
We've checked all print spooler services and they are all running. We've updated the Brother printer driver on the file server as well, but that doesn't seem to have solved the problem. Any ideas? Thanks.
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Question by:dasboot69
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6 Comments
 
LVL 11

Expert Comment

by:dekkar
ID: 26299386
are you all a member of a domain? or is it a workgroup?
0
 
LVL 30

Expert Comment

by:IanTh
ID: 26299421
usb devices can go to sleep
0
 

Author Comment

by:dasboot69
ID: 26299480
Dekkar: It is set up as a domain.
IanTh: That got my attention, but don't know what you mean by USB devices can go to sleep.
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LVL 3

Expert Comment

by:nickt25
ID: 26300423
it sound like  you have the print spooler disable
http://technet.microsoft.com/en-us/library/cc781034%28WS.10%29.aspx

when you install the printer the installer star the print spool
once you restar it it cameback To stop
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LVL 15

Expert Comment

by:greg ward
ID: 26301497
Option Explicit
Dim objPrinters, objShell, objNetwork, strUNCPrinter1, strUNCPrinter2
 
ON ERROR RESUME NEXT
 
Set objPrinters = WScript.CreateObject("WScript.Network")
Set objShell = WScript.CreateObject("WScript.Shell")
 
 
Save the script as a .vbs file and add to the
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
This will map the printer every time a user logs onto the machine.

Greg
strUNCPrinter1 = "\\server\printer1"
strUNCPrinter2 = "\\server\printer2"

Set objNetwork = CreateObject("WScript.Network")
objNetwork.AddWindowsPrinterConnection strUNCPrinter1
objNetwork.AddWindowsPrinterConnection strUNCPrinter2

objNetwork.SetDefaultPrinter strUNCPrinter1
 
WScript.Quit
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Accepted Solution

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dasboot69 earned 0 total points
ID: 26421606
Someone recommended reinstalling/updating the print driver. That seems to have done the trick.
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