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  • Status: Solved
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Mails Missing in Outlook 2007

Server  - Exchange 2003
Client    - Windows XP SP3
Application Outlook 2007

One of the user outlook mail used to miss / lost. If I check the exchange log / message tracking mail delivered to mailbox. I enabled a journaling of that mailbox to another mailbox, mails are delivering. But mails are missing the receipient outlook.

How to address the concern.
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saleempc
Asked:
saleempc
1 Solution
 
Narayan_singhCommented:
Check for any Outlook rules ?
Check if the meesage are there in OWA ....
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Chris BottomleyCommented:
Hello saleempc,

Clear the filter if present : In teh folder right click and select filter | clear all | ok.  Can they be seen now?

Regards,

chris_bottomley
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Glen KnightCommented:
I have seen this a few times recently and it's down to the junk mail filter.

It's probably set to automatically delete mail rather than send it to the junk mail?
Check your junk mail filter.
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Narayan_singhCommented:
"demazter" but the mail was delevered to mailbox as per message tracking logs.
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Glen KnightCommented:
yes, that's quite normal!
Then the junk mail filter deletes it in Outlook.
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Narayan_singhCommented:
ok ... so the junk mail filter you talking about is in client machine ? just asking cuz m not sure.
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Glen KnightCommented:
see attached picture

junkmail.jpg
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Glen KnightCommented:
This is configurable in outlook.

Right click on any message goto Junk then Junk e-mail options.
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Narayan_singhCommented:
Oh alright outlook setting ..... Thanks for the attachment ... you have all the tools handy hnn.
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Glen KnightCommented:
That's what a lab is for Narayan_singh > Getting to know your products!
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Narayan_singhCommented:
True ..... Explore , learn, conquer.
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wfcraven12Commented:
Just in case it's not the Junk Filter (which it very well could be), check to see if you're running in Cached Exchange Mode.  I've had a few users have emails go to their inbox & then instantly disappear.  Turned out to be a faulty CEM.  So I took them off CEM, reopened Outlook & voila.  After deleting the .ost file from the previous CEM, I then re-enabled CEM.
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