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Symantec Tape drive disappearing.

Posted on 2010-01-13
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Last Modified: 2013-12-01
I'm using symantec backup exec 11d, and when I try to run the full back weekly.. The tape disappears, if I restart the server it comes backup but soon as you run the job. It disappears again...
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Question by:TJacoberger1
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6 Comments
 
LVL 12

Accepted Solution

by:
TapeDude earned 2000 total points
ID: 26303179
It may be worth reconfiguring the tape drive.

Go to the Backup Exec device configuration wizard, remove the drive, and then add it again.
0
 

Author Comment

by:TJacoberger1
ID: 26321877
This is also other error message I'm receiving, the domain admin account has access to exchange database. The file server is Windows storage server 2008.....

Backup- \\Server\Microsoft Information Store\First Storage Group V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
V-79-57344-33928 - Access is denied.
Access denied to database .
Backup- \\Server\D: DataMedia mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

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Author Comment

by:TJacoberger1
ID: 26321918
In event viewer I am receiving a log also, this is the event info:

Source: Backup Exec
Event ID: 34113

Backup Exec Alert: Job failed
{Server:"Server name"}{Job: "Weekly Backup"}Weekly Backup -- The job failed with the following error: Access denied.
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LVL 12

Expert Comment

by:TapeDude
ID: 26322756
The Arcserve user needs to have access privileges to the disc being backed up - have you recently changed the Arcserve account settings, or the password?
0
 

Author Comment

by:TJacoberger1
ID: 26336363
I do not have an arcserve account anyware, its using the domain admin account.. I recently replaced the hardware for exchange, I migrated the everything over.. The additional windows storage server 2008 was added as well..
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Author Closing Comment

by:TJacoberger1
ID: 31676614
The external tape drive was bad, the internal fan is bad and damaged it.. So we are looking into alternative backup solution. Thank you for your help...
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