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netbackup 6.5 daemons stopped

Posted on 2010-01-13
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I have netbackup 6.5 running on Solaris 10u4.  Everything has been fine for almost a year.  However last weekend I had great difficulty accessing the Java Console.  It took a few minutes just to open up.  I could not check the  'Activity Monitor' due to (Activity Monitor failed and must be restarted.  To recover, first correct the problem described in the log file and then select refresh.)

When i look at the 'Daemons' tab i notice that it reports all daemons are stopped except for 'bpcompatd' and 'NB_dbsrv'.  I tried running

I have tried running /opt/openv/netbackup/bin/bp.kill_all and /etc/init.d/netbackup stop / start
which had no effect.
I tried running /usr/openv/netbackup/bin/admincmd/bpdbjobs -summary -I -file /tmp/summary.out to see if it was just the console but i got this output:
"MASTER SERVER QUEUED REQUEUED ACTIVE SUCCESS PARTSUCC FAILED INCOMP SUSP WAITING_RETRY  TOTAL"

Any ideas?  Please let me know what information you would need.  As you can tell i am not a netbackup master.

thanks

--Pete
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Question by:f3tpadmin
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8 Comments
 
LVL 9

Expert Comment

by:Amol
ID: 26303926
To stop:
cd /usr/openv/netbackup/bin/goodies
either run bp.kill_all or netbackup stop
do a bpps -a to verify no processes/daemons are running

To start:
in /usr/openv/netbackup/bin/goodies
run netbackup start, once it returns to command prompt, do a bpps -a again, all should be back up

Also, check "bpdbjobs" log file. Let us know your findings.
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Author Comment

by:f3tpadmin
ID: 26304241
amolg thank you for the response.

I have run what you suggested.  It does not seem to have any affect.
I can not find the "bpdbjobs" log file..
-bash-3.00# /usr/openv/netbackup/bin/goodies/bp.kill_all

Looking for NetBackup processes that need to be terminated.

The following processes are still active
    root  3863     1   0 09:16:28 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
    root  3415  3411   0 08:37:27 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
    root  3468  3411   0 08:41:55 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
    root  3411     1   0 08:37:26 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
    root  3865  3863   0 09:16:28 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
    root  3413  3411   0 08:37:26 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
Do you want this script to attempt to kill them? [y,n] (y) y
Killing remaining processes...

Looking for Media Manager processes that need to be terminated.


Looking for VxDBMS processes that need to be terminated.

The following processes are still active
    root  4480  4479   0 09:52:39 ?           0:00 bpjava-msvc -transient
    root  4479  8941   0 09:52:39 ?           0:00 bpjava-msvc -transient
    root  4569     1   0 09:52:39 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 e                                                                                                          n_US /usr/openv/java/auth.con
Do you want this script to attempt to kill them? [y,n] (y) y
Killing remaining processes...
-bash-3.00# /usr/openv/netbackup/bin/bpps -a
NB Processes
------------


MM Processes
------------
-bash-3.00# /usr/openv/netbackup/bin/goodies/netbackup start
NetBackup Database Server started.
NetBackup Event Manager started.
NetBackup Enterprise Media Manager started.
NetBackup Resource Broker started.
Media Manager daemons started.
NetBackup request daemon started.
NetBackup compatibility daemon started.
NetBackup Job Manager started.
NetBackup Policy Execution Manager started.
NetBackup Storage Service Manager started.
NetBackup Remote Monitoring Management System started.
NetBackup Service Layer started.
NetBackup Service Monitor started.
-bash-3.00# /usr/openv/netbackup/bin/bpps -a
NB Processes
------------
    root  4672     1   0 09:53:23 ?           0:00 /usr/openv/netbackup/bin/bpcompatd
    root  4679     1   0 09:53:25 ?           0:00 /usr/openv/netbackup/bin/nbsl
    root  4654     1   0 09:53:22 ?           0:00 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global                                                                                                          /server.conf @/usr/openv/var/


MM Processes
------------
-bash-3.00#

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LVL 9

Expert Comment

by:Amol
ID: 26305391
here is the path,

/usr/openv/netbackup/logs/bpdbjobs/bpdbjobs.log
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Author Comment

by:f3tpadmin
ID: 26305428
there are no files in that directory.  do i need to increase the log verbosity?
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LVL 9

Expert Comment

by:Amol
ID: 26305451
OR

/usr/openv/netbackup/logs/bpdbjobs/log.(date)
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LVL 9

Accepted Solution

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Amol earned 2000 total points
ID: 26305460
try increasing and see
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Author Comment

by:f3tpadmin
ID: 26305921
I found the log and determined my licenses are expired  horray!

Thanks for the help
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LVL 9

Expert Comment

by:Amol
ID: 26306586
As my comment pointed him to acutal problem, i want to object this question.
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