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Windows Fax Service not automatically answering incoming faxes

Posted on 2010-01-13
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Last Modified: 2013-12-27
I have a Server 2003 Std that i installed the windows fax service on since our fax machine just died. It is configured to Automatically answer calls (faxes or not) after 1 ring. If a fax comes in, and i'm on the server, i can manually answer the fax and everything works fine. If i'm not, the call is never answered, and cannot figure out why. I am able to send faxes through this server just fine, and receive faxes manually, but not automatically.
I am using an Agere Systems PCI-SV92PP modem on Server 2003 Std. The fax line is an analog port with an extension on a digital phone system. We must manually send incoming faxes to the extension. Even when dialing the extension from the inside, the modem does not pick-up anticipating an incoming fax.
Is the problem the modem? Is it a port setting; if it is, why can i send and receive manually?
Thanks for all your help.
500 points since it's critical we get this answering automatically. Points awarded to the individual(s) with the correct fix.
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Question by:mhdcommunications
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7 Comments
 
LVL 16

Expert Comment

by:medvedd
ID: 26304063
If you can communicate with modem via Hyperterm or other terminal client, and if this is standard modem, connect to it and say

ATS0=1
AT&W

then disconnect. After that modem should answer after first ring.
0
 
LVL 1

Author Comment

by:mhdcommunications
ID: 26304387
That got it somewhat working. I did a few test, and it looks like it's choosing when to answer. I tested dialing the extension from inside the phone system, and it answered automatically 2/10 times. I had someone send a test fax, and 1/6 tries was answered automatically. The others didnt answer at all. Any ideas?
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LVL 16

Accepted Solution

by:
medvedd earned 2000 total points
ID: 26304494
Try to test that modem actually get the ring. Connect to it, temporary remove auto-answer with ATS0=0
and dial it's number from phone system. You should see the word "RING" _every_ time you dial. If not, something
is wrong with analog port or phone system.
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Expert Comment

by:Carlp16
ID: 26304505
Hello how is the telephone system configured to divert fax calls?

is in on a ddi or are you doing it manually?
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LVL 1

Author Comment

by:mhdcommunications
ID: 26307793
Thanks for the testint tip medvedd. Did not see "Ring" when i dialed. Come to find out it was a bad modem. Put a new one in, and it works flawlessly. Thanks a bunch!
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LVL 1

Author Closing Comment

by:mhdcommunications
ID: 31676670
Bad modem, but the troubleshooting steps were key in figuring that out. thanks!
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LVL 12

Expert Comment

by:ibrahim52
ID: 33048886
Hello medvedd. I am sorry but currently i am facing the similar issue with my clients pc having windows xp and the modem is "smartlink 56k voice modem".I am able to send but to receive i have to click manual answering option in windows fax program.I tried ATS0=1 AT&W and both were showing OK. I just didnt get your "RING" _every_ time  method if you can explain again.Thank you.
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