Windows Fax Service not automatically answering incoming faxes
Posted on 2010-01-13
I have a Server 2003 Std that i installed the windows fax service on since our fax machine just died. It is configured to Automatically answer calls (faxes or not) after 1 ring. If a fax comes in, and i'm on the server, i can manually answer the fax and everything works fine. If i'm not, the call is never answered, and cannot figure out why. I am able to send faxes through this server just fine, and receive faxes manually, but not automatically.
I am using an Agere Systems PCI-SV92PP modem on Server 2003 Std. The fax line is an analog port with an extension on a digital phone system. We must manually send incoming faxes to the extension. Even when dialing the extension from the inside, the modem does not pick-up anticipating an incoming fax.
Is the problem the modem? Is it a port setting; if it is, why can i send and receive manually?
Thanks for all your help.
500 points since it's critical we get this answering automatically. Points awarded to the individual(s) with the correct fix.