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Avatar of Carl Webster
Carl Webster🇺🇸

HP Systems Insight Manager Version Control Repository is Empty
HP SIM 5.3 SP1
Created repository on server by going to the server in the server list, Tools & Links, clicking the link HP Version Control Repository Manager and then Configure the Repository and Automatic Update Settings.

Uploaded support packs to repository

When I go to Options -> Version Control Repository there is a message displayed on the bottom saying "This repository is empty".

When I go to Deploy -> Deploy Drivers, Firmware and Agents -> Install Software and Firmware, I basically get the same screen saying "This repository is empty".

If I go to c:\repository, there are 4,018 items in the folder.

How to I get HP SIM to see the files and support packs that exist in the c:\repository folder?

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Avatar of CompanionCubeCompanionCube🇺🇸

When the vcrm catalog is too big (meaning too many files in it) it takes too long to HP SIM to read the catalog...therefore the HP SIM UI times out...and says VCRM is empty

Try these two things to fix the issue:

1) increase the HTTP timeout in globalsettings.props (in %install directory% of HP SIM generally C:\program files\hp\system insight manager\config) to a minute:

http_request_timeout=60

Once the file is changed, restart the sim service for the modification to be applied.

2) empty the VCRM repository by deleting uncessary support packs.

once done, hp sim should be able to read the vcrm catalog content

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Avatar of Carl WebsterCarl Webster🇺🇸

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Avatar of Carl WebsterCarl Webster🇺🇸

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Oh yeah, meant to mention that I only installed the support packs the customer needed:

Windows 2000
Server 2003 x86 and x64
Server 2008 x86 and x64
Server 2008 R2

No Linux, OpenVMS or HP-UX packs were loaded.

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Network Management

Network Management

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Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.