We have an old SQL database (maybe windows 2000), i would like to test some IT ticketing systems out there that can integrate with Windows SQL.
My ticketing system would need:
1- something to track sales leads and records
3- Open online tickets with internal views for our employees and external or public access for our customers
5 - Email notification
Is there any open source ticketing system that works directly with SQL, if not what commercial option are out there?
I have little knowledge on SQL but I would like to give some ideas to our DB administrator.