Need a ticketing system that integrates to Windows SQL database

ticowarehouse
ticowarehouse used Ask the Experts™
on
Hi,
We have an old SQL database (maybe windows 2000), i would like to test some IT ticketing systems out there that can integrate with Windows SQL.
My ticketing system would need:
1- something to track sales leads and records
2- Billing
3- Open online tickets with internal views for our employees and external or public access for our customers
4- Knowledgebase
5 - Email notification
Is there any open source ticketing system that works directly with SQL, if not what commercial option are out there?
I have little knowledge on SQL but I would like to give some ideas to our DB administrator.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
BMC Service Desk Express with Oracle DB as backend
Commented:
You may want to look at Smarter Tools: http://www.smartertools.com/

Their customer service software may be what you want.

From experience, though; I like the hosted stuff online like Freshbooks (http://www.freshbooks.com/) which can encompass everything from billing to sales to support tickets.

Best regards.

Author

Commented:
Great input, thank you

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial