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Adobe CS4 Web Prem install error 1603 on Windows 7 x64

Posted on 2010-01-23
Medium Priority
Last Modified: 2013-11-29
I've been trying to install Adobe CS4 Web Premium from CD onto my new HP TouchSmart 600 running Windows 7 x64.  I continue to get the same error during the installation process that says :  "AdobeColorCommonSetRGB Error 1603.  Fatal error during installation".  Specifically, Flash, Illustrator, and Photoshop will not install.

I ran the Adobe Advisor, and get the following information:
 "issue no: id18308  error UninstallColorProfilesRollback occurs preventing installer from updating existing color profiles when installing the Adobe Creative Suite 4 product."
When you try to install an Adobe Creative Suite 4 suite or point product, the installation stops at the point of "AdobeColorCommonSetRGB" and you get the error message, "Error 1603. Fatal error during installation."


The installer is trying to install the "sRGB Color Space Profile.icm" on top of an existing copy, which is locked.


Unlock the sRGB Color Space Profile.icm file.
1.Search for sRGB Color Space Profile.icm; by default, this is located in C:\windows\system32\spool\drivers\color\
2.Unlock the file using a file system utility. For example, the third-party shareware utility "Unlocker" http://ccollomb.free.fr/unlocker 
Alternatively, you can contact Microsoft Technical Support for assistance in unlocking the file.
Note: "Unlocker", and other utilities like it, is not supported by Adobe Systems. Please consult with the license agreement that comes with any such utility.
3.Run the Creative Suite 4 installer again.
Additional Information

Creative Suite 4 is trying to replace the sRGB Color Space Profile.icm at System32\spool\DRIVERS\COLOR\sRGB Color Space Profile.icm, but if the file is locked the installation terminates.

I have tried following the above instructions.  But, the the third-party shareware utility "Unlocker" http://ccollomb.free.fr/unlocker does not work with Windows7 x64.  And Windows 7 does not allow me access to make changes to system file.

Additional Info that may be useful:
When I look in C:\windows\system32\spool\drivers\color\  I find the following three files:
sRGB Color Space Profile.icm (type fille: ICC Profile)
sRGB Color Space Profile.icm._adbNEW   (type file:  _ADBNEW file)
sRGB Color Space Profile.icm._adbOLD  (type file:  _ADBOLD file)


Question by:RTCville
  • 2
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LVL 22

Expert Comment

ID: 26387992
flash don't work on x64 W7 ....

Author Comment

ID: 26388045
is there a way around this?  I tried opening the install file in compatability mode, but it still did not install properly.

Author Comment

ID: 26388318
is there a way around this?  I tried opening the install file in compatability mode, but it still did not install properly.
LVL 22

Expert Comment

ID: 26388396
no,since many functions within work in flash....
you can try and run the installer in compatibility mode if it helps
(run th eprogram in the same mode also,,).

Accepted Solution

Lightning02 earned 500 total points
ID: 27632067
I am having similary install issues with Adobe elearning suite on 64 bit Windows 7, but the issue is not that Flash doesn't work on 64 bit Windows 7 at all.  It doesn't yet work in a 64 bit browser.  I have successfully run Flash from a 32 bit browser in Windows 7 64 bit.

I had a partial success by downloading windows virtual PC and windows XP mode (both free).  Working together, the two addons create a virtual machine and run Windows XP in it.  Under these circumstances, the Adobe installation worked, and I can now run most of the apps.  (Adobe Presenter is the exception because it could not find PowerPoint.  If I installed a copy of PowerPoint in XP mode, then Adobe Presenter would install. I'll test that later.)

Under this kind of installation, the Adobe products work (albeit without their 64 bit extensions).  Even if the virtual machine is not open, one can still open the application from the start memu or by clicking on an associated file type.  (XP mode somehow runs in the background without the virtual machine in that scenario).  Apps are installed on a virtual hard drive on your physical hard drive and can still access data files on your regular hard drive.  This arrangement is a bit cumbersome but will work until a better fix is available.


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