Virus Definition Distribution Display Not Updated

jefforamma used Ask the Experts™
Hello All,

My client pcs have their virus definitions up to date when manually checking the client consoles, however the management server is not displaying the stats and definition distribution correctly. I have rebooted the server and had no luck. When checking the managemnet server on internal link (http://managementserver:8080/clu-prod) the definitions are up to date. See screen shot attached for reference, and also including a sylink debug file. Please advise.

symanyec endpoint protection manager 11.0.2000.1567
client version SEP Product Version in registry: 11.0.4000.2295
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You must upgrade your manager to the latest release 11.0.5002 (MR5). Current version (11.0.2000) has a lot of bugs and it's not compatible with clients running SEP (11.0.4000.2295).

So the plan is:

1. Upgrade SEPM (Server) to MR5

2. Upgrade SEP (Agent) to MR5

then all of your problems should be solved. Check this KB article to learn how to migrate to MR5:

The SEPM version should be always higher than the client.. but viseversa dont go right....
So as Xmachine said, u will have to upgrade the SEPM and SEP clients.

Pradeep Jhala


good response

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