My customer has had off and on problems with scanning, the most current issue is when a document is scanned using the HP solution center the scan shows fine in the preview , but when it is accepted it is saved as a pdf and when the PDF is opened there are starnge characters that appear in the document. I have performed a removal and reinstall of all HP software.
Enviroment SBS 2003/AD
HP Office Jet Pro 7780 with Static IP
Workstation Lenovo Ideapad with HP solution Center v12
The attached file shows some of the characters, they appear on the right of the doc. Other docs are worse but those are unable to be sent because of the sensitive nature of the doc.
Thanks in advance.