Strange Characters showing in PDF when scanned from HP Solution Center

telcoengineer used Ask the Experts™
My customer has had off and on problems with scanning, the most current issue is when a document is scanned using the HP solution center the scan shows fine in the preview , but when it is accepted it is saved as a pdf and when the PDF is opened there are starnge characters that appear in the document. I have performed a removal and reinstall of all HP software.

Enviroment SBS 2003/AD
HP Office Jet Pro 7780 with Static IP
Workstation Lenovo Ideapad with HP solution Center v12

The attached file shows some of the characters, they appear on the right of the doc. Other docs are worse but those are unable to be sent because of the sensitive nature of the doc.

Thanks in advance.
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It looks like OCR 'sees' characters there, even though it shouldn't.  If you rescan with OCR turned off, that won't happen.


Sorry for the long response, my customer left for a road show and will be be back February 2nd. I will post info then.


I un-installed OCR and teh scans came through correctly but the only options of saving are bmp, jpg. I re-installed OCR and the scans are still showing strange characters. Scanning to PDF is veryimportant for this customer, what is strange is taht it had been working for a long time.

I ended up contacting hp which i did not want to do, they had me change the save file type from pdf searchable to pdf and the scans work fine.
thanx for the assistance jackmcbarn you helped me to narrow it down.

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