How do I "commit" a software upgrade on a clariion ax100 using Navisphere express

plinden47
plinden47 used Ask the Experts™
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I have upgraded my Flare O/S but now cannot take a snapshot until i commit the upgrade. There appears to be no function in Navisphere Express which will do this.
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You shouldn't need to. The upgrade process commits the software for you. Check that you're running the current version:

- In the Navisphere Express navigation pane under System, click Software.
- Verify that the correct version of the FLARE Operating Environment is installed.

Author

Commented:
Hi,
Navispere Express tells me that the software is sucessfully installed. The san is running ok but when I try to take a snapshot it tells me that I need to commit the software first.
Cheers
Peter
What version of FLARE is the AX100 running?
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Author

Commented:
The latest version       02.19.100.5.048
Did the installation complete 100% successfully?

Author

Commented:
Yes, Last Installation Status states that the opperation is completed and completed succesfully.
What's the exact error message?

Author

Commented:
Error message is as follows:
Unable to prepare snapshot. Unable to create snapshot resources. SP B: An installed software package must be committed before this command can be accepted (0x40008044), SP A: An installed software package must be committed before this command can be accepted (0x40008044)

Thanks Peter

Author

Commented:
Having further thoughts on this, it would seem logical that as Nav Express cannot commit the software it must be an automated process. So I will reboot the san tonite and if that doesnot fix it I will re-install to flare upgrade on the weekend.

Peter
The FLARE should have been committed as part of the upgrade process - for some reason that seems to have failed. There is a navicli command to commit the FLARE, or you use full Navisphere - there doesn't appear to be an option from Navisphere Express to do this. A reboot or re-install is unlikely to resolve the issue. I's recommend logging a call with EMC support. In the meantime, I'm doing some more research.

Author

Commented:
Hi Meyeresd,

I will try the reboot/re-install anyway - nothing to loose. I did look at navicli & naviseccli but apparently that only works if you have the full Navisphere installed - the commands I tried were responded as not being supported.
If you find anything I would greatly appreciate it.

Thanks
Peter
try:

navicli -h <IP address> ndu -list

You'll get something like this:

Name of the software package:       name
Revision of the software package:   n.nn
Commit Required:                          yes or no or already committed
Revert Possible:                             yes or no
Active State:                                  yes or no
Is installation complete                   yes or no or not applicable.
Is this System Software:                 yes or no

Could you post the results?

Also - you could try:

navicli -h <IP address SPA> ndu -commit <name from above>

Author

Commented:
Hi meyersd,

On my AX100, apparently, I need to install Navisphere Manager Enabler (which I don't have) in order to use navicli. I am trying to find out where I can get this.


You shouldn't need it for release 19...

Author

Commented:
tried navicli -h <IP address> ndu -list :
Result:
Error: NDU command failed
command not supported
This command is not supported on this subsystem type.


Author

Commented:
Well, believe it or not, I rebooted the san and now the snapshot look like it is running!
Will let you know how it goes.
Thanks
Peter
Hmmmmm.....
You gotta love computers, don't you?  :-)
yeah you sure do!
Anyway the snapshot is now working perfectly. I did have a few error messages when the san came up, including a fan failure, but I left it for a while and everything came good.
 
So with the AX100 the software is automatically committed despite the error message to the contrary and, in my case at least, required a re-boot.
Also navicli does not work unless the full Navisphere package is installed on the san.
Thanks for your hel meyersd.
No worries! navicli should now work now that you're at (committed) FLARE 19 - at least, that's what the PowerLink knowledgebase says...

You're correct that the software should be automatically committed - I found a KB article that says that there are some circumstances where the storage processor reboots can fail due to a pending firmware upgrade on a Link Control Card (occurs automatically as part of the FLARE upgrade) - perhaps that's what's happened in your case.

And thanks for the points!

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