I have a HP Scanjet 5590 Scanner that has been working for years, but after I had a computer crash, I stopped working.
I am running Windows XP SP3. I installed the HP Software, and everything said it successfully installed. When I try to scan a document (Through HP Photo and Imaging Director) , it starts to scan, but a few seconds into the scan the lamp/carriage inside the scanner stops moving. The software just says "scanning...." but nothing happens. It completely freezes up and the only way that I can continue is by ending the process in task manager. At that point, I also have to unplug the scanner and plug it back in to get the scanner to react to my commands at all.
I did update the software and the drivers, but it did not make a difference.
To help my diagnostics, I hooked the scanner up to another system I have here. I let windows install the software with a driver that was either built into XP or with one on the windows update site (cant remember), and tried to scan through the windows Scanner and Camera Wizard. I set the settings, and started the scan. The same thing happens. The cariage immediatly moves a few inches, then it the software/scanner freezes.
When I check the path that the picture to be scanned was supposed to go to, I see a file was created, but I cannot view the file (obviously because it wasnt complete).
Does anybody have any ideas?