Program Solution Center Keeps Running

jackm1 used Ask the Experts™
I am on a Vista Box and  every time I boot up the system or try to install a program.
What happens is I get a program trying to install itself- Solution Center.

It says: this feature you are trying to use is on a CD or other removable disk
That is not available. I downloaded the Microsoft cleanup  utility, but this did not resolve it.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
BitsBytesandMoreNetwork Operations Manager
Top Expert 2009

HP recommends this procedure:
a. Insert the HP Solution Center CD in the CD-ROM drive of the computer.
b. Now uninstall the existing HP Solution Center software from the Add/Remove Programs (assuming you have Windows XP as you have not mentioned it)
c. Reboot the computer
d. Keep the software CD inserted and install the software again
e. After the installation is complete, reboot the computer
f.  Now take out the CD from the computer
g. Run the Solution Center and observe if the issue still persists or not
 The answer to this problem is simple, SolutionCentre is the HP Printer Accessory Management Tool. The default is 1 because that is the default code for an error when it is not able to access a file it is trying to find. If you load the HP printer installation CD-ROM in the computer then click on the browse and search for the correct file, bobs your uncle you are able to load the update required and no more problem. The name of the file is it is looking for is called SolutionCenter.msi, and it is available from the in HP printer installation CD-ROM under the following path (D: being the drive mapped for the CD/DVD drive)
I got the above from one of the HP forums... I hope it helps... Keep me posted.
Bits ...
Network Operations Manager
Top Expert 2009
Actually ... this seems to be the best solution for the latest issues according to HP:
".... The problem I've found is that HP's "Solution Center" software is looking for a specific version of Adobe Flash (this is replete all over the HP forums).
When Adobe sends your computer a Flash update, let's say to version 10x, Solution Center can become out of sync because it's looking for an older version like 9x.
When Solution Center can't find the old flash version it's looking for, it starts its installer to fix the issue and you get the message:
"The feature you are trying to use is on a CD-ROM or other removable disk that is not available"
"Insert the 'SolutionCenter' disk and click OK."
If you figured out that you can insert your STARTUP cd that came with your printer and drill to the SolutionCenter folder and run SolutionCenter.msi you probably get an error telling you that the version you are installing is older than the current version installed.
This is because the SolutionCenter installer is trying to install a now "Older" version of Flash!!!
What you need is the latest version of Solution Center but for many that is as illusive as a Leprechaun at Christmas.
Here's the latest V.12 Solution Center update...
While this link is in the OfficeJet 6500 software download section, it has worked for ALL of our computers running XP and Vista with a variety of HP printers.
HP seems a little behind;
1.Updating Solution Center to look at the registry for the current version of flash, versus looking for a specific version which can be come obsolete!!!
2. In just getting this update into ALL of the printers downloadable sections!!!
If this link goes DRY like so many others have on this site, just search different printers and look under 'Software & Driver Downloads' for "Solution Center Update" software.
Since it's difficult to tell what version of Solution Center you may actually have you can fix the issue this way.
Check your FLASH .ocx version (usually found in c:\windows\system32\Macromed\flash for 32bit windows  and c:\windows\sysWOW64\Macromed\flash for 64bit windows). Make sure the Solution Center update version number is HIGHER than the .ocx version of your flash.
Hope this helps everyone...."

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial