TIme Warner Road runner Email mysteriously being deleting from server

Charissa57
Charissa57 used Ask the Experts™
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Beginning approximately five days ago, my incoming email has been disappearing from my inbox and server.
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Commented:
Who besides you, has your username and password?

Have you contacted TW yet?
How do you normally check your email? with what client?


Have you tried changing your username and password to something harder to insure no one else is deleting your email without your knowledge?

Do you have this username and password set up in multiple email clients on multiple machines, or devices?

Author

Commented:
I deleted the email accounts from my other computers a few days ago when I first started to troubleshoot this problem.  I spoke with TW earlier in the week and at length today but they are unable to pinpoint the problem. I also spoke to RIM and they are convinced that it is a “server” problem and my email is somehow being “pulled’ from the server and deleted. I have given up and am abandoning my road runner email for a new Gmail account. Thank you for responding to this question but I guess it is a moot point now.
Commented:
gmail is the way to go.
That's what I'm using on my BB, as well.
Oh, and set a good password and don't store it on the computer if you don't want people looking at your mail or accidentally deleting it.  3 teenagers, and 2 adults.  Anyone could have inadvertently deleted something after looking at it.

Author

Commented:
Thanks- I knew inevitably I would switch to gmail.
Thank you again.

Author

Commented:
Unfortunately, there really was no solution to this problem but the expert provided a good sounding board.

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