We have a need for an incoming email sorting program.
Say you have a Vendor who is a clearing house for inventory on multiple items. They represent multiple hotel chains and each chain has within it multiple hotels(properties). When a problem happens in their network, they send an email blast saying that "Hotel Chain 'X' Property 'Y'" is experiencing problems and will be unavailable for the day." Stuff like that.
As a company, you deal with with about half the hotel chains and only a third of the properties under those chains. End result is that most of the emails you just don't care about.
I need a way to create an automated scenario where an email will come into a central location (we have Exchange2007, so we're talking mbx or pf), and somhow it will be directed to someone else if it really concerns the company. Management is also looking for ways to try to guage how 'important' the email is.
NOTE: There are too many hotels and the possible additional rule requirements take it beyond the normal 'create a bunch of rules' solution. It's got to look for text blocks, but then compare that to external lists of keywords/locations/conditions, etc, etc, etc.
Additional information about our environment:
2008 Active Directory
Postini Email scanning (inbound and outbound)
Let me know what solutions you are aware of out there for this sort of problem. Thanks.