OSX mail not showing full message

Avenir_IT
Avenir_IT used Ask the Experts™
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I have a few clients complaining that when they write a message in mail and include attachments, that sometimes (totally random) the attachments won't be received.

The receivers include OSX Mail users and Outlook users.
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Is it when they write a new mail or are forwarding mail?
I don't know if this helps, but it's a known issue, not a real bug, when forwarding mail refuses to get sent or the attachments are not included. The remedy is to click the QuickLook button. It forces a download of the attachment and makes it ready to be forwarded.

Author

Commented:
This also happens when writing new mail...
Kash2nd Line Engineer

Commented:
what version of Mac Mail are you using? Is it fully updated. ?
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Author

Commented:
10.5 and 10.6 fully updated.
Hello,
there is a special settings in Entourage which affect this. I don't have Entourage on my computer but it's named something like "Allow receiving partial attachments" IIRC.
There is no such settings for Mail.app as far as I know. Please check in the Accounts pane of the Preferences window, inside of Advanced tab "Keep copies of all messages and attachments for offline viewing"
If the attachments doesn't show up, I suspect corrupted cache - click on the mailbox (even Inbox) and select Rebuild from Mailbox menu
No longer an issue

Author

Commented:
No longer an issue/expired

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