PC slow to display "My Computer" in XP

sdedola used Ask the Experts™
I have a PC on a LAN running Active Directory.  Any time the user opens "My Computer" it take about 30 seconds for it to display the drives.  This occurs when she tries to do an open from any program and selects the base level "my computer" navigation menu.  It also takes the same amount of time if she goes back to "my computer" after having opened a local or network drive.  The refresh on the My computer window takes over 30 secs to refresh.

Here are the specs of the machine:
Windows XP Pro
Version 2002
SP 2

Intel Pentium 4 CPU 3.00GHz
2.99 GHz, 2.48 GB of RAM

Any ideas on what to look for?  

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First thing I would go around looking at would be mapped network folder to the "My Computer" area.
If she has them, try to remove them and see if it continues.
If it stops it may be related with a slow route to the share files or a DNS issue with either machine.

Also you should try disabling CD-ROMs FLOPPY DISKS DRIVES, or any other external storage device that shows up on "My Computer" (including SD cards/USBs etc).

Usually these are the kind of things that cause "My Computer" to slow down.
Sounds like it's trying to locate something on the network.

If you have any network drives mapped to non-existant shares, remove them. Also, if you have any non-existant network printers set up on the machine remove them.


Thanks to both abutbul and Mike.  Tried all of these things, but no change.  Still take about a 25 second count any time I go to the My Computer window.  Again, this slowness is only related that that.  Otherwise, the computer flies.

Any other ideas?
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Microsoft have a slowdown like this listed here http://support.microsoft.com/default.aspx?scid=kb;EN-US;819017
Might be worth a look to see if it helps.

Generally speaking, disabling the Windows Imaging Aquisition WIA service speeds up things a fair bit. If you want to try it, you can find it by going into Control Panel, Administrative Tools, Services and try disabling the service even for a short time to see what happens.
Another possibility... are you running Norton or Symantec AntiVirus by any chance? If you are, try uninstalling, restart and reinstall.


Have already uninstalled Symantec AntiVirus, but it didn't help.

I'll take a look at the link and let you know how it goes. Thanks.
...or even disable the WIA service temporarily and see does the situation improve...


That's what I did and it worked!   At first I tried just stopping the service per the suggestion in the link, but it kept turning back on when I went into My Computer.  Once I disabled it, the problem was resolved.

Thanks a million!
you are most welcome and thank you for the points

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