PC slow to display "My Computer" in XP

sdedola
sdedola used Ask the Experts™
on
I have a PC on a LAN running Active Directory.  Any time the user opens "My Computer" it take about 30 seconds for it to display the drives.  This occurs when she tries to do an open from any program and selects the base level "my computer" navigation menu.  It also takes the same amount of time if she goes back to "my computer" after having opened a local or network drive.  The refresh on the My computer window takes over 30 secs to refresh.

Here are the specs of the machine:
Windows XP Pro
Version 2002
SP 2

Computer:
Intel Pentium 4 CPU 3.00GHz
2.99 GHz, 2.48 GB of RAM

Any ideas on what to look for?  

Thanks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
First thing I would go around looking at would be mapped network folder to the "My Computer" area.
If she has them, try to remove them and see if it continues.
If it stops it may be related with a slow route to the share files or a DNS issue with either machine.

Also you should try disabling CD-ROMs FLOPPY DISKS DRIVES, or any other external storage device that shows up on "My Computer" (including SD cards/USBs etc).

Usually these are the kind of things that cause "My Computer" to slow down.
Sounds like it's trying to locate something on the network.

If you have any network drives mapped to non-existant shares, remove them. Also, if you have any non-existant network printers set up on the machine remove them.
sdedolaCTO

Author

Commented:
Thanks to both abutbul and Mike.  Tried all of these things, but no change.  Still take about a 25 second count any time I go to the My Computer window.  Again, this slowness is only related that that.  Otherwise, the computer flies.

Any other ideas?
Become a Certified Penetration Testing Engineer

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

Microsoft have a slowdown like this listed here http://support.microsoft.com/default.aspx?scid=kb;EN-US;819017
Might be worth a look to see if it helps.

Generally speaking, disabling the Windows Imaging Aquisition WIA service speeds up things a fair bit. If you want to try it, you can find it by going into Control Panel, Administrative Tools, Services and try disabling the service even for a short time to see what happens.
Another possibility... are you running Norton or Symantec AntiVirus by any chance? If you are, try uninstalling, restart and reinstall.
sdedolaCTO

Author

Commented:
Have already uninstalled Symantec AntiVirus, but it didn't help.

I'll take a look at the link and let you know how it goes. Thanks.
...or even disable the WIA service temporarily and see does the situation improve...
sdedolaCTO

Author

Commented:
That's what I did and it worked!   At first I tried just stopping the service per the suggestion in the link, but it kept turning back on when I went into My Computer.  Once I disabled it, the problem was resolved.

Thanks a million!
Stephen
you are most welcome and thank you for the points

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial