So, after EIGHTY SEVEN MINUTES, 8 different representatives and not ONE single attempt at troubleshooting the problem (just an endless series of bouncing) culminated by a monkey that pushed the wrong button and disconnected the call, I bring this to people who actually have a friggin' clue.
I bought a docking statnio (part 430-3114) for an E6500 laptop. I bought 2 monitors.
ALL I want this thing to do is for the 2 monitors to serve as an extended display, and the display on the laptop to go dark so I can shut the laptop when it's docked. That's it. Unfortunately, the best I can get this thing to do is to extend the display from the laptop display to the 2nd display. The monitor plugged into the first DVI port will not take a display no matter what I try. Both monitors are plugged into DVI ports in the back of the docking station. Both are securely fastened. Neither monitor is broken.
I've used the built-in display adjuster within Windows XP as well as the Intel Graphics Media Accelerator driver that's in the laptop. No joy. They won't even recognize there is a 2nd monitor.
Research online shows that I'm far from the first person to run into this problem, but nobody says how to fix it. So.....how do I fix it?