Email from one sender being rejected by Exchange server

coopfab
coopfab used Ask the Experts™
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There is one, that we know of,  company that is unable to send us emails or reply to emails we have sent them.  The error message generated by the senders Exchange Server is in the attached file.



The email from bodyxxxx.com found our fqdn server, server-sbs2.metalbusiness.local. There is no record in our Exchange manager tracking center of this email.

I am looking forward to your suggestions.

Michael

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after an initial glance over of the message header of that email... is the receipient email address from the below line correct or a typo perhaps from their end?

To: Second Lastname <secondlastname@maxxxx@metalbusiness.com>
Commented:
enable the Protocol log on Receive connector if it s E2K7 or enable NCSA log on Default SMTP VS on E2K3 server,

you could try to drop email using telnet, just to make sure your exchange server is healthy enough to recover email from that domain,

follow this link to drop email
http://support.microsoft.com/kb/153119

P.S
in mail from :sender email address
rcpt to : your email address

Premkumar YogeswaranSr. Analyst - System Administrator

Commented:
Check whether the sender is blocked via SPAM Filter in Exchange server.
Check this link and clarify the same in your server...!
http://www.msexchange.org/tutorials/Microsoft-Small-Business-Server-2003-Spam-Filtering.html
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Premkumar YogeswaranSr. Analyst - System Administrator
Commented:

Author

Commented:
First, thanks for finding my typo, the misplaced"@".  The telnet email worked except for one curious point. The complete and accurate name for the generating server is: Generating server: BWNJ-XXX09.bodyxxxxINT.com. The email address of the sender is firstlastname@bodyxxxx.com, no "INT". Telnet rejected mail from:firstlastname@bodyxxx.com, but accepted firstlastname@bodyxxxxINT.com. I see that in the diagnostic information the In-Repy-To: the server contains ".local" which I think is not good.  I checked in E2K3 SP2 that the FQDN, mail.domain.com, shows correctly in the SMTP virtual server. Checking DNS works, does not fail.  Why is the sender picking up the ".local" and what is the issue with the sender's address not containing the "INT" of his server?  Thanks for your continued help.

Commented:
make sure the Primary email address has set to @bodyxxxx.com,
else if you are using POP/IMAP then verifiy the reply email address...

Author

Commented:
My issue still isn't resolved.  If we turn off the spam filter on our router the recipients emails get through. If the spam filter is on they never reach the router, according to the router log.

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