Ultrium LTO2 Tape Drive Support

NigelRocks used Ask the Experts™

Does anyone know where I can get support for my Ultrium LTO 2 tape drive?  It's been on the fritz for a while.  I'm using Retrospect backup softwre with it, and I don't know which is the problem.
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Ultrium LTO 2 tape drive is quite vague.  Who's the manufacturer?


It's made by Quantum, who may or may not be owned by IBM now.  That's part of my difficulty in obtaining support.
How old is it? Where did you buy it?

It may still qualify for statutory support from the retailer you purchased it from.

As far as I'm aware, Ibm doesn't own Quantum. If you go to Quantum with the drive's serial number they should be able to tell you whether the drive still qualifies for warranty replacement.

Otherwise, there are number of third-party tape drive repair firms that will offer fixed-fee swap-outs. Google "tape drive repair" along with your locality, and you should be able to find something near you.

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