I have a client who has an HP L7380 MultiFunction printer connected to his PC via USB. I recently re-installed his OS on the PC with a bigger hard drive, so it is a clean install.
We installed the MFC software for the unit. It can print and fax fine, however when we try to scan we get the error :
An eror occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again.
I am almost certain I was able to scan when I first put his newly installed PC back in. This was prior to McAfee Internet Security being installed. We uninstalled McAfee but still no luck. Same thing. He has taken the printer back to place of purchase as it is a recent purchase and they tested it and said the scanner works fine.
Does anyone else have any idea's on this?