SMTP Error

Seni
Seni used Ask the Experts™
on
Hello,
recently my users are failing to receice emails from outside my domail, senders are getting the below error when trying to send to my domain,
Delivery to the following recipient failed permanently:

  xxx@xxxx.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Rule imposed mailbox access for xxx@xxxx.com refused (state 14).

----- Original message -----

MIME-Version: 1.0
Received: by 10.204.34.143 with SMTP id l15mr242503bkd.169.1264755644994; Fri,
       29 Jan 2010 01:00:44 -0800 (PST)
Date: Fri, 29 Jan 2010 12:00:44 +0300
Message-ID: <7f8ed57b1001290100h67bc52f1o3a5efce0e2277d37@mail.gmail.com>
Subject: nano
From: xxxx<xxx@gmail.com>
To: xxxxxxx <xxx@xxx.com>
Content-Type: multipart/alternative; boundary=000325555b56f2976d047e49de1f

what could be the possible cause?
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Awarded 2009
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Commented:
Does your e-mail get delivered directly to exchange or is it sent to a 3rd party like an ISP or a SPAM service?

Author

Commented:
to MailMarshal then it push to my Exchange
thanks,
Awarded 2009
Top Expert 2010

Commented:
Then it is more likely to be a problem with mailmarshals systems rejecting the sender.
They are the place to start.
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Commented:
You are getting "550 Rule imposed mailbox access for xxx@xxxx.com refused (state 14)" in NDR, probaly  a Mail Marshal issue, refer following link:

http://forums.msexchange.org/m_20681500/tm.htm

Author

Commented:
the link provides is not giving me any good,
any solution please

Thanks,
Awarded 2009
Top Expert 2010
Commented:
You need to contact Mail Marshal as I have already told yoU!

Commented:
Is Mail Marshal configured to only allow registered addresses ? If yes then configure Mail Marshal to load / sync the new addresses from you active drectory.

Author

Commented:
Hello taked to Mail Marshal and seems the issue is not with it, all the routing are working fine

Commented:
Issue is not with routing, does Mail Marshal check for users smtp address against a database before forwarding it into exchange ?

Author

Commented:
Hello, So I went through the Marshal log and as i suspected MailMarshal processed the email correctly.
So it looks like it is an issue with exchange servers rather than with MailMarshal.
See log below
1408 10:17:31.123 Attempting delivery of B4b6139e70001.000000000001.0002.mml via route Local Domain - static route
1408 10:17:31.123 Delivering via Forward to IP IP(10.0.16.106):25
1408 10:17:31.123 RX: <220 **********************************************************************************************>
1408 10:17:31.123 TX: <EHLO tz.zain.com>
1408 10:17:31.123 RX: <250-tzdarhq-caht2.xxx.co.tz Hello [10.0.20.19]>
1408 10:17:31.123 RX: <250-SIZE>
1408 10:17:31.123 RX: <250-PIPELINING>
1408 10:17:31.123 RX: <250-DSN>
1408 10:17:31.123 RX: <250-ENHANCEDSTATUSCODES>
1408 10:17:31.123 RX: <250-XXXXXXXA>
1408 10:17:31.123 RX: <250-XXXXXXXXXXXXXB>
1408 10:17:31.123 RX: <250-AUTH NTLM>
1408 10:17:31.123 RX: <250-XXXXXXXXXXXXXXXXXC>
1408 10:17:31.123 RX: <250-8BITMIME>
1408 10:17:31.123 RX: <250-BINARYMIME>
1408 10:17:31.123 RX: <250-XXXXXXXD>
1408 10:17:31.123 RX: <250-XXXXXXE>
1408 10:17:31.123 RX: <250 XXXXF>
1408 10:17:31.123 TX: <MAIL FROM:<xxxx@gmail.com> SIZE=7628>
1408 10:17:31.123 RX: <250 2.1.0 Sender OK>
1408 10:17:31.123 TX: <RCPT TO:<xx@txxx.xx.com>>
1408 10:17:31.139 RX: <250 2.1.5 Recipient OK>
1408 10:17:31.139 TX: <DATA>
1408 10:17:31.139 RX: <354 Start mail input; end with <CRLF>.<CRLF>>
1408 10:17:31.248 RX: <250 2.6.0 <7f8ed57b1001272314v14275fdek97a03dfe3772304f@mail.gmail.com> Queued mail for delivery>
1408 10:17:31.248 TX: <QUIT>
1408 10:17:31.248 RX: <221 2.0.0 Service closing transmission channel>
1408 10:17:31.248 Thread exiting for B4b6139e70001.000000000001.0002.mml after 125 millisecs

Commented:
1).Please post the header of the NDR

2).In Exchange are you able to track this email ? Use the following powershell command,

Get-MessageTrackingLog -Start "10/28/2009 00:00:01" -End "10/28/2009 11:50:00" -server <HubTransport Server> -Sender xx@txxx.xx.com

Author

Commented:
nano

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