Leggy77
asked on
BlackBerry - losing connection to RIM network
Hi,
I have a problem whereby one device on my BES (4.1.6.20) keeps on having issues with delivering messages. The problem is intermittent and is characterized by a buildup of pending data packets. These do sometimes appear to be going through, but very slowly. The only way I can get the packets delivered is to either remove and replace the battery on the 8900 device (latest software), or go in to the host routing table and re-register the device on the RIM network. Do people think that this is just a problem with the device - I don't have any problems with my other devices on the BES, albeit, they are on O2 rather than my one T-Mobile device. Is there anything in the logs which would indicate that a device is experiencing problems connecting to the RIM network?
Many thanks,
Richard
I have a problem whereby one device on my BES (4.1.6.20) keeps on having issues with delivering messages. The problem is intermittent and is characterized by a buildup of pending data packets. These do sometimes appear to be going through, but very slowly. The only way I can get the packets delivered is to either remove and replace the battery on the 8900 device (latest software), or go in to the host routing table and re-register the device on the RIM network. Do people think that this is just a problem with the device - I don't have any problems with my other devices on the BES, albeit, they are on O2 rather than my one T-Mobile device. Is there anything in the logs which would indicate that a device is experiencing problems connecting to the RIM network?
Many thanks,
Richard
Tecksyztems
I know it sounds dumb but.... Downgrade to a know good firmware version.
What device are you using?
service provider does not even matter, it is a software issue not a hardware or service issue!!!
ASKER
In relation to the response above, why would this start to happen prior to me updating the software on the device?
try what I suggested and then replace the device
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
wipe the device and reload the firmware