We've been experiencing intermittent problems with our backups. Some nights they complete successfully. Other nights they go through partially. And some nights they don't go through at all. We are using Brightstor Arcserve 11.5 and an HP autoloader 1/8.
From we Brightstor logs we usually get one of the two errors.
Unable to open media ec=bad device handle
Unable to write to media. EC= Hardware error.
On the HP autoloader the drive will SOMETIMES so up as locked or with an error BD 01. Which is resolved if we reboot the device.
We've worked with HP and they suggested replacing the autoloader, which we went ahead and did, but we are still experiencing the same intermittent issue. Any ideas on the best way to resolve the issue? Is it a brightstor issue? Scsi card or cable? Tapes? Termination?
Thanks for your help!