Fatal Error when Saving File in Cpanel

JeffreyLevesque
JeffreyLevesque used Ask the Experts™
on
When trying to save a file through the Cpanel File manager, I'm getting the message:

a fatal error or timeout occurred while processing this directive

This is only happening within folders inside the public_html directory.  Saving individual
files within the public_html folder works fine.

I've tried changing permissions on the folders and the files and am getting a
"permission denied" message for that too.

When I click on the error message I get the following:
open op.UsrMgr_old.php failed: Permission denied at cpanel.pl line 667
Carp::croak('open op.UsrMgr_old.php failed: Permission denied') called at /usr/local/cpanel/Cpanel/Fileman.pm line 1139
Cpanel::Fileman::fmsavefile('/home/xxxxxxx/public_html/dms_demo/op', 'op.UsrMgr_old.php', '<?php^M^J//    MyDMS. Document Management System^M^J//    Copyright ...', '') called at cpanel.pl line 667
main::__ANON__('/home/xxxxxxx/public_html/dms_demo/op', 'op.UsrMgr_old.php', '<?php^M^J//    MyDMS. Document Management System^M^J//    Copyright ...', '') called at cpanel.pl line 1789
main::exectag('<cpanel Fileman="fmsavefile($FORM{\'dir\'},$FORM{\'file\'},$FORM...') called at cpanel.pl line 4808
main::dotag(undef) called at cpanel.pl line 4691
main::cpanel_parseblock('SCALAR(0x207d820)') called at cpanel.pl line 4643
main::cpanel_parse('GLOB(0x257e690)') called at cpanel.pl line 1318

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Commented:
It may be that a script generated these files as a different user (e.g. root) or your server provider made the folders as a different user and therefore you cannot modify them.

I would recommend that you send an e-mail to your web hosting provider's support (or use their method) and explain the problem.

Also, if you are editing permissions make sure you do this recursively (change all the files and folders inside as well).

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