A user will receive an email, upon opening, the user will see the message in garbled characters and text. Once the message is closed and reopened the email is in the proper format and has the text readable. The problem happens often enough. We have tried to uninstall, repair and update outlook. Looked to see if its the antivirus problems and made some changes, but the problem exists. Any suggestions or solutions. Mircosoft has posted a hotfix download http://support.microsoft.com/kb/916299
, however when we try to apply it to our exchange server, the message applies that its already installed with service pack. Thanks in advance for you help.