I'm trying to remotely access a users pc using dameware. I am unable to ping her xp pro computer. My ip for my xp pc is 10.158.90.104 and the users ip is 192.168.101.60 network. From my pc I know that port 6129 is open on another pc. I can use this command successfully. 'telnet 192.168.101.56 6129' The users firewall is not on. I also asked her to stop the 'Windows Firewall/ICS service' I believe there is something else blocking this. She has no antivirus/internet security software on her pc. Any ideas?