Savin Copier can not e-mail scans

iFrog
iFrog used Ask the Experts™
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Hello-

we have a Savin 4060 copier that e-mails scans directly to a users e-mails address.  This had been working fine until we recently upgraded our postini account to do message encryption.  It worked just fine before hand.  Now it gives us an error stating it can not connect to the mail server.  However I left the mail server in tact.  Any ideas?
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The scanner was probably sending the mail to the server unencrypted.  Now that you have the email encrypting the scanner isn't allowed in since it doesn't use the right ports.  I would either see if the scanner can send email encrypted or ask the mail host to allow your scanner to connect without encryption although depending on your network setup they may not be able to tell it from any other computer.

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Well the network is setup using a cisco firewall and a SBS 2003 server.  Is there a way to allow it though without encryption.

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