Tracert failure at 1 particular hop on both computers. How do I fix?

moneypenny1 used Ask the Experts™
I'm a trader having trouble with my data. I've discovered a bad hop when I send a tracert. I tried it on another computer with a different IP address only to find the same thing. Can someone help me figure out how to fix this?
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little confused.  What kind of problems are you having and where is this data going?  Tracert wont always come back with data since some devices are set not to respond to ICMP requests.


My server in Chicago is communicating with Tradestation's server farm in either Chicago or TX.
The Tradestation server sends data to my CHI server.
My CHI server sends commands from me to the Tradestation server when I click on things like BUY or SELL or chart manipulations.
I'm accessing the Chicago server through RDC from my home PC in California.

The problems I'm have are freezing of my platform where it's taking anywhere from 10seconds to 45mins for a click to register. The CHI server is still receiving price data when this freezing occurs.
The Tradestation tech support sent me Ports, IP addresses and files to allow through my server - which I did to no avail.
The tech support from Tradestation also said to run a tracert from the server to 2 of their IP addresses to make sure they're communication with each other. I did this and found time outs and got an 'unreachable' message.
I also tried tracert from my home PC and another PC from EasyNews and found timeouts and got an 'unreachable' message.
Hope that's not too much information!
can you ping those hosts though?  If you can send a ping and get a response then the timeouts are the "hops" or devices between you and the remote computer not responding to the tracert requests.
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When I ping, I'm getting 'request timed out 4 times, 100% packet loss.

Hello there,

are we talking about the internet or about a dedicated line to this destination?
There is a routing issue exactly at the hop which is not responding.
Either they fix this way you try to pass or you have to find another way to the destination (routing).
Is there a route/gateway to this destination and are you absolutely sure its correct?
Would like to see the detsination ip and your routing table...


C:\Documents and Settings\owner>telnet
Connecting To not open connection to the host, on port 23:
 Connect failed

C:\Documents and Settings\owner>tracert

Tracing route to over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  home []
  2    27 ms    24 ms    22 ms [99.7
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    25 ms    24 ms    24 ms
  7    25 ms    25 ms    26 ms []
  8    25 ms    25 ms    25 ms
  9    26 ms    25 ms    26 ms []

 10    61 ms    63 ms    60 ms []
 11    61 ms    63 ms    61 ms  GigabitEthernet7-0-0.GW14.DFW9.ALTER.NET [152.63
 12  reports: Destination net unreachable.

Trace complete.

you know whats interesting?

...i get the same!

Tracing route to over a maximum of 30 hops

  1     1 ms     1 ms     1 ms
  2    12 ms    17 ms    11 ms
  3     *       11 ms    13 ms []

  4    11 ms    16 ms    14 ms []

  5    46 ms    52 ms    41 ms []
  6   121 ms   141 ms   116 ms []
  7   117 ms   127 ms   116 ms []

  8   116 ms   119 ms   119 ms [
  9   120 ms   120 ms   125 ms []
 10   134 ms   129 ms   123 ms []

 11   118 ms   118 ms   118 ms []
 12   118 ms   129 ms   135 ms []

 13   119 ms   118 ms   118 ms [4.68.127
 14   119 ms   118 ms   119 ms  0.xe-0-1-3.XL4.NYC4.ALTER.NET []
 15   155 ms   156 ms   156 ms []
 16   159 ms   160 ms   157 ms  GigabitEthernet7-0-0.GW14.DFW9.ALTER.NET [152.63
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20  reports: Destination net unreachable.

Trace complete.

...which means the fault is not on your side, but somewhere in between

This is available info on the ip:

    IP owner info (Whois)

MCI Communications Services, Inc. d/b/a Verizon Business UUNET63 (NET-63-64-0-0-1)
TradeStation Technologies UU-63-99-207 (NET-63-99-207-0-1)
# ARIN WHOIS database, last updated 2010-02-04 20:00
# Enter ? for additional hints on searching ARIN's WHOIS database.
# ARIN WHOIS data and services are subject to the Terms of Use
# available at

    Domain owner info (Whois / Abuse)

No data available...

and the last hop is also verizon net, so i would suggest you verivy if you have the right target ip and in case you have to talk to these guys i guess:

 RTechHandle: OA12-ARIN
RTechName:   UUnet Technologies, Inc., Technologies
RTechPhone:  +1-800-900-0241

but verify the target ip with your contacts first...

good luck!



I called them and they said the problem is with the hop right after them!? Could that be right?
Thanks - moneypenny1
yeah thats exactly right!

...but in my opinion the target ip is also on the verizon net, so they should know how to handle it...

NetRange: -  

this is all theit net-range.

They should try to find out if ttheres a problem with their customer - which is your destination ip.

probably they changed his ip or he changed provider and nobody told you...

...and in any case THEY should know what is the next hop to this direction and if its faulty or not...

...BOTHER THEM!!!!!!


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