Abnormal Program Termination when loading

schmuck2 used Ask the Experts™
I tried to open a .docx file today and Word crashed with a white screen and an hour glass.

I had to reboot my PC to get rid of it. (task manager, close - no good).

Now when I try to open Word I get the error message below.

I tried uninstalling/reinstalling Office.

I then found this: http://support.microsoft.com/kb/322201 but I don't have Microsoft Works installed.

So I tried this: http://support.microsoft.com/kb/289506 - still no good.

I then found an article on removing the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins section from the registry.
This allowed Word to load, but removed my Acrobat 9 toolbar/buttons

I then tried uninstalling/reinstalling Acrobat 9, no good

I use doc->pdf all the time, so I need it fixed asap

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Just tried all these - no good.

The thing is, I can get Word to load if I delete or rename  the registry Addin\PDFMaker.OfficeAddin folder.

The problem appears to be with Acrobat, but as explained above I have tried uninstalling/reinstalling it.

I use doc->pdf all the time so this is not a solution.

There are many alternatives to Adobe for creating PDF, and many of them are free. I have found it over the time to be causing more pain than being helpful.
Try http://www.pdfsvg.com/pdfprinter/index.htm as a replacement, which will install a printer to your system and can thus be used to create pdf files from any application.


I found a workaround.

If I delete the registry section Addin\PDFMaker.OfficeAddin, Word loads. I can then file->print and print to Adobe PDF.

It would be nice to get the Adobe toolbar back, but this will do for now

thanks for for suggestions....
Question PAQ'd, 500 points refunded, and stored in the solution database.

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