Abnormal Program Termination when loading

schmuck2
schmuck2 used Ask the Experts™
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I tried to open a .docx file today and Word crashed with a white screen and an hour glass.

I had to reboot my PC to get rid of it. (task manager, close - no good).

Now when I try to open Word I get the error message below.

I tried uninstalling/reinstalling Office.

I then found this: http://support.microsoft.com/kb/322201 but I don't have Microsoft Works installed.

So I tried this: http://support.microsoft.com/kb/289506 - still no good.

I then found an article on removing the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins section from the registry.
This allowed Word to load, but removed my Acrobat 9 toolbar/buttons

I then tried uninstalling/reinstalling Acrobat 9, no good

I use doc->pdf all the time, so I need it fixed asap

Help!
thanks,
Chris
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Author

Commented:
Just tried all these - no good.

The thing is, I can get Word to load if I delete or rename  the registry Addin\PDFMaker.OfficeAddin folder.

The problem appears to be with Acrobat, but as explained above I have tried uninstalling/reinstalling it.

I use doc->pdf all the time so this is not a solution.

Commented:
There are many alternatives to Adobe for creating PDF, and many of them are free. I have found it over the time to be causing more pain than being helpful.
Try http://www.pdfsvg.com/pdfprinter/index.htm as a replacement, which will install a printer to your system and can thus be used to create pdf files from any application.

Author

Commented:
I found a workaround.

If I delete the registry section Addin\PDFMaker.OfficeAddin, Word loads. I can then file->print and print to Adobe PDF.

It would be nice to get the Adobe toolbar back, but this will do for now

thanks for for suggestions....
Commented:
Question PAQ'd, 500 points refunded, and stored in the solution database.

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