Backup Exec 12 for Windows Server on SBS 2003 backup errors and failures

bctf1
bctf1 used Ask the Experts™
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BEWS 12 backups started failing earlier this week on a SBS 2003 R2 server for a client that I just acquired. We are backing up to 2 different rotating Seagate external drives. We are running daily incremental backups and a weekly full backup. I am new to BEWS 12 and could use some help deciphering the error logs and failed backups.

Below is a summary of the errors and failed backups during the last week. I would appreciate any and all help to resolve these issues.

Errors:
Backup- \\ServerName\Microsoft Information Store\First Storage Group Database  was not found, or could not be accessed.
Database  was not found, or could not be accessed.

Backup- C: V-79-57344-34110 - AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0x8007000E): Ran out of memory
Check the Windows Event Viewer for details.

Backup- ServerNameV-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FE7D): Access is denied.
To back up or restore System State, administrator privileges are required.
Check the Windows Event Viewer for details.

Failed backup jobs:

 C:
    Start Time Duration Job Name Category Error Code Description Status Device Name
    1/28/2010 9:10:57 PM 06:42:58 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/27/2010 11:00:07 PM 06:50:11 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/26/2010 11:00:09 PM 06:49:48 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/25/2010 11:00:09 PM 06:53:29 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1
    1/21/2010 11:00:05 PM 07:11:52 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:21 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:20 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
                       
  D:
    Start Time Duration Job Name Category Error Code Description Status Device Name
    1/28/2010 9:10:57 PM 06:42:58 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/27/2010 11:00:07 PM 06:50:11 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/26/2010 11:00:09 PM 06:49:48 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/25/2010 11:00:09 PM 06:53:29 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1
    1/21/2010 11:00:05 PM 07:11:52 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:21 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
                       
  Microsoft Information Store\First Storage Group
    Start Time Duration Job Name Category Error Code Description Status Device Name
    1/28/2010 9:10:57 PM 06:42:58 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/27/2010 11:00:07 PM 06:50:11 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/26/2010 11:00:09 PM 06:49:48 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/25/2010 11:00:09 PM 06:53:29 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1
    1/21/2010 11:00:05 PM 07:11:52 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:21 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
                     
  Shadow?Copy?Components
    Start Time Duration Job Name Category Error Code Description Status Device Name
    1/28/2010 9:10:57 PM 06:42:58 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/27/2010 11:00:07 PM 06:50:11 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/26/2010 11:00:09 PM 06:49:48 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/25/2010 11:00:09 PM 06:53:29 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1
    1/21/2010 11:00:05 PM 07:11:52 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:21 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
                     
  System?State
    Start Time Duration Job Name Category Error Code Description Status Device Name
    1/28/2010 9:10:57 PM 06:42:58 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/27/2010 11:00:07 PM 06:50:11 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/26/2010 11:00:09 PM 06:49:48 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/25/2010 11:00:09 PM 06:53:29 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1
    1/21/2010 11:00:05 PM 07:11:52 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:21 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
    1/20/2010 11:00:20 PM 06:47:38 Daily Job E00084AF Incorrect function.  Error Seagate1
                       
  Microsoft SQL Server "BKUPEXEC"
Start Time Duration Job Name Category Error Code Description Status Device Name
1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1
                   
  Microsoft SQL Server "SBSMONITORING"
Start Time Duration Job Name Category Error Code Description Status Device Name
1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1

\\ServerName Microsoft SQL Server "SHAREPOINT"
Start Time Duration Job Name Category Error Code Description Status Device Name
1/22/2010 11:00:08 PM 07:53:45 Weekly Job E00084AF Incorrect function.  Error Seagate1

Thanks,
Brad
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Top Expert 2013

Commented:
Have you seen the following Symantec article. It outlines some issue regarding the Exchange store problem, but the A/V and fragmented disk issues could apply to the other errors as well.
http://seer.entsupport.symantec.com/docs/290493.htm

Author

Commented:
Hi Rob,

Thank you for your reply. The Seagate external drive was severely fragmented. I have defragged it once and it still reported 65% file fragmentation after completion. I will run another defrag pass today and see if tonight's backup completes successfully.

Brad
Top Expert 2013

Commented:
Thanks for the update Brad. Let us know how you make out. Hopefully that will help the issue.
--Rob
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Author

Commented:
After defragging the Seagate drive, last night's backup failed also when it got to the system state component with the error below:

Job ended: Tuesday, February 02, 2010 at 6:13:33 AM
Completed status: Failed
Final error: 0xe000fe7d - Access is denied.
To back up or restore System State, administrator privileges are required.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-65149

Backup- ServerName-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FE7D): Access is denied.
To back up or restore System State, administrator privileges are required.
Check the Windows Event Viewer for details.

There appear to be a number of people that are having the same problem with system state backup in BEWS 12 and 12.5. We are running Ver 12 rev 1364 with SP4 and 336046 updates.

The V-79-57344-65149 link above takes you to this site:
http://www.symantec.com/connect/forums/access-denied-errors-and-faliure-messages

I tried the fixes referenced in the above forum with no luck:
1.) Add Backup Operators group to the Backup Exec account used for backups
2.) Edit the credentials used for the job to add the domain in front of the user name (ie: DOMAIN\backupexec instead of just backupexec)

For now, I have removed system state from backup selection to see if it completes successfully. I have also configured ntbackup to backup the system state for the time being.

Brad

Top Expert 2013

Commented:
Your right. Googling indicates you are not alone.
If installed have you tried un-installing the Symantec 336718 hotfix?

Author

Commented:
The the Symantec 336718 hotfix does not appear to be installed. We are running Ver 12 rev 1364. SP4 and 336046 are the only updates that are being reported by BEWS.
Top Expert 2013

Commented:
Sorry i am out of ideas at this time. I'll stay 'tuned in'. Hopefully others will have some suggestions.
--Rob
Commented:
Based on other research I have done, it appears that the access denied for the system state backup is being caused by the sp4 update and the 336046 and 331635 updates that are rolled into sp4. Until sp4 is uninstalled, I have configured NTbackup to do the system state component instead of BEWS 12. I hope this info helps someone else that is having this same problem.
Top Expert 2013

Commented:
Thanks for the update bctf1. Sorry we were not of more help.
Cheers!
--Rob

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