How do I correct the problem of Outlook 2003 closing when using Word as the email editor

jamiesoncpa
jamiesoncpa used Ask the Experts™
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Outlook generates the message that it must close after I send an email having used Word as the email editor. I have changed my options to not use Word as the editor, but continue to have word pop up and go thru the recovery procedure. And, outlook closes. In addition, I have had my entire office 2003 basic reinstalled on my machine. The problem also affects another program that interfaces with Office, CS Practice Suite from Thomson Reuters, and I get an error that all functions with Outlook are disabled due to a"Cataxtophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED)) and then a Server Stack Trace: with a list of Exception rethrown at [0]: Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at CreativeSolutions.Common.Office.Outlook.SafeMailItem.get_SenderName()
   at CreativeSolutions.Common.Office.Outlook.Mail.Get(String filterString, Int32 maxCount, Int32& inboxEmailCount)
   at CreativeSolutions.Practice.Infolets.Outlook.StaffEmailPortletAsyncOperation.DoWork()
   at CreativeSolutions.Common.ProgressDialog.AsyncOperation.InternalStart()


 
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Top Expert 2010
Commented:
Hi, jamiesoncpa.

Based on the error messages it looks like an Outlook add-in is causing the failure.  Have you tried disabling all Outlook add-ins?

Author

Commented:
Thanks, BlueDevilFan,

I have not tried that. I will very shortly and let you know if that works.
BlueDevilFan:

I went into Outlook, and the only com add in shown was unchecked already. I checked it and the problem persisted. I went back and unchecked it, and the single test email using Word 2003 as the editor was completed and Outlook closed successfully. The problem is sometimes intermittant, but hopefully this will prove more permanent, although we didn't seem to change much.

The related, I think, problem with Practice CS continues. The second part of my original post relates to that interface and I continue to get the message :
Cause:
Outlook® could not complete the operation that Practice CS request on your behalf.

Resolution:
Outlook® is unavailable for this session of Practice CS. Please restart Practice CS to enable Outlook® features.

Message From Outlook:
Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))

Additional Information:

Server stack trace:


Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at CreativeSolutions.Common.Office.Outlook.SafeMailItem.get_SenderName()
   at CreativeSolutions.Common.Office.Outlook.Mail.Get(String filterString, Int32 maxCount, Int32& inboxEmailCount)
   at CreativeSolutions.Practice.Infolets.Outlook.StaffEmailPortletAsyncOperation.DoWork()
   at CreativeSolutions.Common.ProgressDialog.AsyncOperation.InternalStart()

Does any of this give you something to work with?

Thanks,
Jim
Top Expert 2010

Commented:
Sorry, I've never heard of Practice CS and have no idea what it is, what it does, or how it works.  The fact that it interfaces with Outlook makes me wonder if it isn't the problem.  

Author

Commented:
Ok, thanks. It looks like my main Outlook problem is satisfied, though.

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