Unable to Brows the Internet with one WIndows Profile

rhavey
rhavey used Ask the Experts™
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I have 2 customers that are unable to browse the Internet with one profile.  Other profiles on these machines can browse the Internet without a problem.  Bothe computers are running WIndows XP SP3.  Both have had recent problems with virus/spyware.  One computer is running Norton 360 and may have had a copy of AVG installed.  We recently switched from AVG to Microsoft Security Essentials,

I have tried resetting the IP stack (netsh int ip reset c:\resetlog.txt and running WinsockFix on both machines.  I have turned off the firewalls.

Can anyone tell me how to make these profiles behave?

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are you able to ping www.google.com in the command prompt?
Commented:
check for any defined proxy server in the control panel,internet properties, connections. Proxy configuration are per user profile, so each user could have a different proxy.

Other possiblilties, if you have an ISA or a proxy  server that allow access to the internet on user level, some users could be allowed access, while others couldn't.

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Commented:
I am able to ping google.com from both computers.  BTW, there is no other connection between these 2 computers - just a coincidentally similar failure or reaction to malware.

I will check on these tomorrow, but they are both home computers - workgroup, not domain.  A proxy problem is unlikely.  One of them may have a messed up IE installation.  I was working with him on the phone because I could not take over his amchine remotely, and he could not get a reponse from the menu bar.  I am not sure whether that was simple cockpit  error or indicative of the problem.
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Commented:
I'm going to have to slow down and proofread my posts before I hit send.
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Commented:
"A proxy problem is unlikely."

Most likely the problem, as it is a PER USER setting ( as stated above by hkunnana)... Since you stated there are infections, the most recent batch of FakeAV threats are setting the proxy to 127.0.0.1:5555.

IE>Tools>Options>Connecitons>LAN Settings.....

If this is correct, please accept "hkunnana"'s post, not this one.....

Author

Commented:
Thank you.  I found the proxy server checked as you said.  The IP address was blank, but unchecking the box worked.

I have accepted hkunnana's post as you suggested.

Author

Commented:
I just caught up with the second customer.  His was in the same state.  Both are functioning.

Thank you both again.
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Commented:
great to hear....

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