rhavey
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Unable to Brows the Internet with one WIndows Profile
I have 2 customers that are unable to browse the Internet with one profile. Other profiles on these machines can browse the Internet without a problem. Bothe computers are running WIndows XP SP3. Both have had recent problems with virus/spyware. One computer is running Norton 360 and may have had a copy of AVG installed. We recently switched from AVG to Microsoft Security Essentials,
I have tried resetting the IP stack (netsh int ip reset c:\resetlog.txt and running WinsockFix on both machines. I have turned off the firewalls.
Can anyone tell me how to make these profiles behave?
I have tried resetting the IP stack (netsh int ip reset c:\resetlog.txt and running WinsockFix on both machines. I have turned off the firewalls.
Can anyone tell me how to make these profiles behave?
are you able to ping www.google.com in the command prompt?
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I am able to ping google.com from both computers. BTW, there is no other connection between these 2 computers - just a coincidentally similar failure or reaction to malware.
I will check on these tomorrow, but they are both home computers - workgroup, not domain. A proxy problem is unlikely. One of them may have a messed up IE installation. I was working with him on the phone because I could not take over his amchine remotely, and he could not get a reponse from the menu bar. I am not sure whether that was simple cockpit error or indicative of the problem.
I will check on these tomorrow, but they are both home computers - workgroup, not domain. A proxy problem is unlikely. One of them may have a messed up IE installation. I was working with him on the phone because I could not take over his amchine remotely, and he could not get a reponse from the menu bar. I am not sure whether that was simple cockpit error or indicative of the problem.
ASKER
I'm going to have to slow down and proofread my posts before I hit send.
"A proxy problem is unlikely."
Most likely the problem, as it is a PER USER setting ( as stated above by hkunnana)... Since you stated there are infections, the most recent batch of FakeAV threats are setting the proxy to 127.0.0.1:5555.
IE>Tools>Options>Connecito ns>LAN Settings.....
If this is correct, please accept "hkunnana"'s post, not this one.....
Most likely the problem, as it is a PER USER setting ( as stated above by hkunnana)... Since you stated there are infections, the most recent batch of FakeAV threats are setting the proxy to 127.0.0.1:5555.
IE>Tools>Options>Connecito
If this is correct, please accept "hkunnana"'s post, not this one.....
ASKER
Thank you. I found the proxy server checked as you said. The IP address was blank, but unchecking the box worked.
I have accepted hkunnana's post as you suggested.
I have accepted hkunnana's post as you suggested.
ASKER
I just caught up with the second customer. His was in the same state. Both are functioning.
Thank you both again.
Thank you both again.
great to hear....