Dragon Naturally Speaking causes BSOD/misreports system spec

arfitty
arfitty used Ask the Experts™
on
Have just installed DNS 10; couple of problems

1.  Installing new user get message saying system is under spec and various DNS services won't run - but specs (below) are well in excess of recommendations; and
2.  System crashes BSOD when DNS runs routine housekeeping - event manager shows "Cannot find perfmon object in array returned by perfDLL, index=0"

Not sure if these are connected.

Have checked for viruses/malware.
 


Processor: AMD Athlon64 X2 5000+ Dual Core 2.6GHz x2(cores)
Motherboard: NVIDIA GeForce 6100 / nForce 430 chipset
RAM: 4GB DDR2-800
Hard Drive: 500GB Western Digital/Seagate SATA-2 SE 7200rpm
Video Card: Integrated NVIDIA GeForce 6100 chipset
# AMD Athlon64/ Sempron socket AM2 platform
Integrated NVIDIA CineFX 3.0 Graphics Engine
Running XP Pro Version      5.1.2600 Service Pack 3 Build 2600

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Hi,

I agree your specs sound OK. Are you getting that information from the PC? It would be worth going into control panel and checking the system applet to be sure all your ram and cpus are being detected. Also, how much space do you have available on your hard drive?

Author

Commented:
Thanks.  Yes, everything's fully detected. Have 55Gb clear on the drive on which the app is installed.  Got me beat.
Do you have the exact text of the error message? Can you attach the Dragon.log as well. The dragon.log is normally in C:\Documents and Settings\USERNAME\Application Data\Nuance\NaturallySpeaking10, where USERNAME is replaced with your profile name in XP.
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Author

Commented:
Error msg from event log is Cannot find perfmon object in array returned by perfDLL, index=0

Dragon log attached.

Cheers
Dragon.log
It would be worth disabling alternative input services. I am running DNS 10 Professional. So, I'm not sure if your options are the same. For me, I:
1. Close User - from the NaturallySpeaking menu.
2. Administrative Settings - from the Tools menu.
3. Miscellaneous - Tab.
4. Select "Disable Windows advanced text services".

Clock OK and try again.

Author

Commented:
ok thanks.  I'll see what happens.

Author

Commented:
So far, so good: no BSOD!  Thanks for making the effort.

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