SBS 2008 Install Problem

David Barman
David Barman used Ask the Experts™
on
Trying to install Small Business Server 2008.  I cannot seem to get the software to identify my Adaptec 5405 SAS controller.  When the install runs it says it cannot find any drives.  I try to install the Windows 2008 driver from Adaptec's website, but the install says it cannot find any drivers when I point it to the driver I downloaded from Adaptec.
I have used this model controller in previous case with Windows 2008 Standard, but this is the first SBS install that I have done.
It seems very strange.  Just to test the controller, I tried installing Win2008 Standard on the machine and it works fine. Automatically detects the controller and all.  I have even gone as far as putting the controller in a different machine, but I get the same results when installing SBS 2008.
Any help would be greatly appreciated.
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Commented:
I ran into this issue with a Dell Poweredge 830 and on a new Poweredge t610, it is very frustrating. Make sure your using the X64 driver for the controller driver. What worked on the t610 was a chipset driver from BROADCOM. On the 830 it ended up being a updated RAID controller driver. My point in this is, make sure you also have your chipset updated as well for your motherboard. This error seems to be a bit misleading.

Author

Commented:
Chipset?  The problem is during the installation of the operating system.  I cannot get to a point to install any supplemental drivers/software, since the OS install will not recognize the controller.
On Adaptec's website their is one driver for both Windows 2008 and Windows 2008 X64 (I checked they are both the same self extracting .exe file).
The strange thing to me is that the standard version of 2008 automatically detects the controller (ie. has the driver built in), but SBS 2008 does not.

Commented:
I know it's odd, but this is what worked for me. Make sure everything is updated. It even had Dell Support baffled.
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Author

Commented:
What else can I update other than the motherboard BIOS and the latest RAID controller driver from Adaptec's website?

Commented:
When you get to the screen where it says it can not detect any drives, what are you doing at this point? Did you burn the drivers to a cd/dvd or are you trying from a USB thumb drive? I would burn every available driver from http://www.adaptec.com/en-US/downloads/ms/ms_win_svr_2008_x64?productId=SAS-5405&dn=Adaptec+RAID+5405 to the same medium and try that if you have not already. I know how much of a PITA this is, myself and Dell spent an entire Sunday a few weeks back troubleshooting this very issue. Have you tried contacting Adpatec directly?

Author

Commented:
During your experience were you also loading SBS 2008?  I have not contacted Adaptec since this all happened yesterday and I cannot contact anyone during the weekend.  I was supposed to have this all done by Monday.  Not looking very good so far.

Commented:
Yes, SBS 2008 was the culprit. And whatever driver you find works, hang on to it because it will be required every time you load the OS. The dell rep ended up sending me a link for BROADCOM_QDMA-BROADCOM-CHIPS_A00_R181056. I download it and placed it on a flash drive and when it came up with the message that it could not detect the disk drives, I went to browse for the driver and selected the thumb drive and pointed to the file on there and it worked perfectly.

Author

Commented:
Was that a MB driver or a controller driver that they sent you?

Commented:
For some reason I had chipset in mind in my previous posts, it was actually a controller driver

Author

Commented:
The issue is when I browse for the controller driver it does not find ANY drivers.  However, when i browse the driver folders to the AMD64 folder it finds drivers!  I am running on an Intel system, so the AMD folder is not useful.  Is that strange?  I have tried both the drivers on the Adaptec CD as well as the one I downloaded from their website.
Commented:
Download all of the drivers from that Adaptec link I posted. Extract them all and then create separate folders and place each extracted file in a separate folder and then burn them to a disk. The try browsing out to the burned disc and search each folder individually and see if that works. Have you tried placing the Windows 2008 Standard cd in when searching for the drivers to see if it can find the right driver since it loaded properly before?
It appears that the AMD64 directory had the correct drivers after all.  I can now install the OS.
Thank you.

Author

Commented:
Problem solved
I had a related issue with SBS2008 & this Adaptec 5405 card recently.  Using the drivers in the AMD64 folder allowed Windows to install but the card would not boot.  

Adaptec had me upgrade the BIOS from 5.2-0 17899 to 17911.  This and a reboot fixed the problem - SBS2008 continued its installation & it seems to be behaving OK now.

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