My daughter was on Barbie dot com and clicked on a video and then my computer locked up. I rebooted and then the computer wouldn't start up correctly anymore (Win XP). First it gives errors about various services not being able to start up plus the task bar doesn't appear. At varying times during the starup process, it will say that the NT Authority is shutting down the computer in 1 minute because RPC has terminated unexpectedly. (Sometimes it says that DCOM Server Process Launcher is causing it to shut down.) I have learned enough to use CMD to type "shutdown -a" to stop the shutdown... but I haven't been able to fix the system.
I have tried safemode, but the shutdown still kicks in. I have tried to run system restore to a previous good configuration and it churns on that and eventually says it can't complete it. I have got the system running enough to run Norton virus scans and it doesn't find anything. I have run Microsoft's recent KB890830 malware fix and it says it doesn't find any malware. I have used msconfig to keep all non-MS services from starting up, and to keep all items under STARTUP from starting up (and sometimes not run system.ini or win.ini). The computer will work in that lilmited way and include a task bar, but the NT Authority shutdown still kicks in. I also can't get the PC back on the internet except to activate the 56K modem.
I have not yet used MSCONFIG to deactivate any Microsoft services. Should I? Is RPC a real problem, or do I have some kind of undetected virus?