Establish Remote Assitance to Windows 7 Clinets

Zacharia Kurian
Zacharia Kurian used Ask the Experts™
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We are running on windows 2003 Domain net work, having both windows XP pro clients and Windows 7 Pro clients. I am able to offer remote assistance to XP clients, but when I do the same to Windows 7 Clients, I get error message that Automation server can't create object.

Settings for remote assistance are done through group policy.

Can some one help me to solve this.

Zac
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Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
Well, those 2 sites were checked before posting my issue. I can get remote desk top connections to Windows 7 clients from my XP lap top. No issues there. I can offer remote assistance from my Windows 7 desk top system to windows XP clients. No issues here too.

The issue is, when I offer remote assistance to windows 7 clients either from my XP laptop or from my windows 7 desk top system, it fails and give me error Automation server can't create object. I even tried this from other stations too but it fails and gives the same error.

Commented:
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Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
Well, since it working fine with my XP clients, I do not want to switch over to anything.
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
Experts, please help me to solve it!
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
could it be the inbound fire wall connections to windows 7 clients,  blocking the remote assistance? if so how can I resolve it through group policy?
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
still no luck

Commented:
We are having the same problem I think. On our Windows 2003 Domain, we have been able to offer remote assistance from Domain Admins Group to the XP clients for years. Now that we are adding Windows 7 workstations to the network, we are unable to offer remote assistance to them. We are running Windows 7 when initiating the remote assistance request. We are not ready to make the jump to 2008 domain controllers just yet, if that is the solution.

When you look at Remote Assistance Properties on the Windows 7 boxes, it is disabled (greyed out) and we are unable to enabled it on a per machine basis.
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
To enable RemoteAssistance Properties for windows 7 clients, on a per machine basis, create a separate GPO and have the necessary settings like Remote Assistance Offer, Port execption etc and link the OU which contains only win 7 clients.

I am able to offer Remote Assistance  from win 7 for XP clients but not from the other way. Also can not offer from win7 to win7

Commented:
Yes I have the GPO and the OU and believe I am in the same situation as you...

I can offer all XP clients Remote Assistance from Windows 7 or XP.
I CAN NOT offer Remote Assistance to Windows 7 from any machine.

Hope you get an answer :} I will continue searching...
Commented:
I did find this on Microsoft's site...

Offer RA from Windows 7 to Windows XP is supported, but Offer RA from Windows XP to Windows 7 is not supported

So I will focus on why I can't get Win7 to Win7 to work on a Win 2003 network.

Commented:
Have you tried going to services and disabling the firewall... we are running Windows firewall and have the appropriate setting in GP for remote assistance (works with XP)... but I went to services and stopped the firewall and was able to get a remote assist request from win7 to win7... now to find out the ports??
Commented:
Try adding these ports to your GP

135:TCP:*:Enabled:Remote Assistance (DCOM-In)
2869:TCP:*:Enabled:Remote Assistance (SSDP TCP-In)
1900:UDP:*:Enabled:Remote Assistance (SSDP UDP-In)
3540:UDP:*:Enabled:Remote Assistance (PNRP-In)

And these defined program exceptions:

%SystemRoot%\system32\raserver.exe:*:Enabled:Remote Assistance (RA Server TCP-In)
%SystemRoot%\system32\msra.exe:*:Enabled:Remote Assistance (TCP-In)

I may tweak it a bit in the morning... but it workeds for me...
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
Well I  disabled the fire wall on win7 clients but still I can't offer them remote assistance from my win 7 desktop system. I also tried to add the last 2 ports (the first 2 are in place already) and also added the program exceptions too. But still no luck. Please find the attached error message.
remote-assistance-error.jpg
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
After cross checking, I found a mistake in my policy, to offer Remote Assistance to win 7 clients from a win7.

In the Remote Assistance policy, the format to add helpers names wasn't domain_name\group_name. Now after changing it into the correct format "domain_name\user_name:, I am bale to offer remote access to win 7 clients.

Also I do understand that from win 7 clients to XP clients, remote assistance doesn't work. Rayzback, you get all my points.
Zacharia KurianAdministrator- Data Center & Network

Author

Commented:
Rayzback, you get all my points.

Commented:
Thanks :} Like you I just glad we got it working!

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