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Uninstaller List is Empty??! (msicuu2 / Windows Installer Cleanup)

My system is having trouble with some install/uninstalls (MS Office). In going through the associated diagnostics, I came to the Windows Installer Cleanup utility, which I have used before.

[Win XP SP3, Tablet edition, fwiw]

Cutting to the chase: no matter what I do, the list of "installed programs" is completely empty for the cleanup utility! According to MS, installing msicuu2 should at least place the installer cleanup on the list. That doesn't happen.

What I've tried:
* Multiple install/uninstall/reboots with msicuu2. It always succeeds without error but never shows on the list.
* Installed latest Win Installer 4.5
* Enabled Install logging; I don't see anything special in the log (but could have missed something)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314852

I'm hoping someone can help me get the Installer / Cleanup path cleaned up!

Thanks muchly,
Pete

MrPete_

ASKER

FWIW, msizap g! gives the following error:

C:\Program Files\Windows Installer Clean Up>msizap G!
MsiZapInfo: Performing operations for user S-1-5-21-2164086756-669630362-416473772-1005
Removing orphaned cached files.
   Error opening 9040110900063D11C8EF10054038389C\InstallProperties subkey of Products key for S-1-5-18 user. Error: 2.
   Error opening 9040AC1900063D11C8EF10054038389C\InstallProperties subkey of Products key for S-1-5-18 user. Error: 2.
   Error opening D7314F9862C648A4DB8BE2A5B47BE100\InstallProperties subkey of Products key for S-1-5-18 user. Error: 2.
FAILED to clear all data.

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johnb6767

Those values should be listed under here......

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData

Right click this key, and select Permissions, and add yourself to the list, and select Full Control, and make sure you go to the Advanced Properties, and select "Replace All child permissions with inheritable permissions from this object....."

Then retry the msicuu

MrPete_

ASKER

johnb6767, your pointer answers the question about msizap.

It wasn't a permission problem. Those three keys didn't have an InstallProperties subkey at all. In fact, they only had a "Features" subkey whereas all others have several subkeys.

I deleted those three keys -- googling shows two relate to Office 2003, and the third to Silverlight, and I don't have any of those installed anymore.

Unfortunately, fixing that didn't make any difference to my original question.

Next idea anyone? Thanks much for your help!

[BTW, while this IS frustrating, and is probably causing all kinds of grief inside of windows, and will likely bite me sooner or later... I've successfully cleared out enough of Office 2003 and Office 2007 by hand to cleanly reinstall Office 2007. So at least I'm not completely dead in the water...]

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MrPete_

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