print spooler keeps crashing on windows 2003

Ksean
Ksean used Ask the Experts™
on
Hello,
I have windows 2003 & sp2 member server as print servers which has about 25 HP and 5 Ricoh printers installed. Sometimes it crashed so that I could restart and everything was OK until I rebooted the server yesterday.

Since rebooted, it keeps crashing and I have tried all most everything that suggested by google.
Only one thing I didn't try was reinstalling drivers because I have different configuration each printer and I don't want to screw those.
Looks like at this moment, only option is to reinstall HP and ricoh drivers.
Is there a way to find that which drivers are corrupted?
So I can update drivers only for that.

Thanks in advance
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Awarded 2009
Top Expert 2010

Commented:
I have seen this a few times and every time it was caused by a printer driver.

If they are all different printers you can test which one is causing the problem by 1 by 1 sending a print to it.  When it crashes you know you have found the culprit.

If there are a number using the same driver it
makes it more difficult.

If you have just done a windows update it's possible one if the drivers has just been updated and is now causing a problem, it wouldn't be the first time I have seen this either.

Author

Commented:
Thanks for your quick reply
I did send print test page but got more than I expect, probably they share drivers
should update drivers work instead uninstall and reinstall?

Commented:
I have had this issue too.  I was able to find printer drivers versions on my printer server and there was one that was not the same as the other priners (they were the same printers) so i updated it.  I have also fix this a while ago by just updating all printer drivers.  Please note if you have any slow connection users the next time they access a printer it might take a little while longer for the first time.
11/26 Forrester Webinar: Savings for Enterprise

How can your organization benefit from savings just by replacing your legacy backup solutions with Acronis' #CyberProtection? Join Forrester's Joe Branca and Ryan Davis from Acronis live as they explain how you can too.

Commented:
If that help please accept this post.  That account it my old.  Sorry about that.
Thanks

Author

Commented:
If I update the drivers, will it mess up the configuration? I have lots of configuration each printer
Where is the location of all printer drivers so I can look at it
Thanks
Awarded 2009
Top Expert 2010

Commented:
It shouldn't do.
Under then printer properties there is an option to select the driver being used.

Author

Commented:
demazter,

Sorry I couldn't find the version of print driver
all I could see was either PCL 6 or 5e.
Can you tell me step by step?
I am on 2003 server
Thanks
Awarded 2009
Top Expert 2010
Commented:
So right click on the printer select properties, if it's an HP printer then there will be an About tab?
On here it gives you the driver version information.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial