Most folders just appear as empty

jetsonx
jetsonx used Ask the Experts™
on

A user here dropped their external hdd onto a floor.

All their files and folders are still there, but most of them are empty.

I've run GetDataback, it does show about 30 per cent but still not the remaining.

What should I do next?
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IT Product Manager
Top Expert 2009
Commented:
Your best choice is to send this drive to data recovery lab. Possibly the plates have physical damage and thus you cannot see the remnant data.
If data is worth of paying for its recovery then look professional data recovery service at your city and let professionals recover the data.
Dr. KlahnPrincipal Software Engineer

Commented:
It is very curious that the directory entries are intact, but the files are not.  The read heads don't care what data they are retrieving from the platters.

If this is for a business, my advice is to go with noxcho's earlier comment.  If it's sent out for service, that has some beneficial effects for you:

-- It will cost a non-trivial amount of money.  One bad example will make everyone else more careful in the future.

-- No one will be able to whisper "Did that IT guy actually do the job right?" if less that complete success is the result.

-- No one will be able to say "He didn't run the best recovery tool available, if he ran (x) it would have got everything back."

-- The blame for the incident will land entirely on the perpetrator, without any smearing off on you.

-- You can do something more productive with your time.

Author

Commented:
noxcho and drklahn,

Thanks for the input. This is indeed a very stange case.

"The read heads don't care what data they are retrieving from the platters"

very true. I've never seen this happen before.

I'm well aware of some of the way some users think and act and know how to
"manage" my users cognitive processes as well as their computer processes!

I know the professional data recovery option is always there but it is just killing me to find out if anyone else experienced a similar problem before?

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noxchoIT Product Manager
Top Expert 2009

Commented:
GetDataBack is a really high productivity tool when we speak about data recovery.
I think you will get exact the same result while using other tools. But still give em a try:
recuva
PCInspector
R-STUDIO

I think the folder structure is read from MFT file but there is no physical access for heads to get to actual data due to physical damage.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
I'd grab what you can see first before anything else and test that data.

And then try R-Studio http://www.r-studio.com/

Also heavy duty and might see differently to GetDataBack.

Author

Commented:
ok I'll give R-studio a try now

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