giangabriel
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Why is my HP Officejet 7410xi only printing blue and black ?
Why is my HP Officejet 7410xi only printing blue and black ?
Changed cartridges for new and genuine HP, and the same results.
How can I solve this problem?
Thank you!!!
Changed cartridges for new and genuine HP, and the same results.
How can I solve this problem?
Thank you!!!
Have you tried printing an internal test page, to see if all jets are working?
did it print ok before changing the cartridges?
Remove the print cartridge and check the contact points in the cartridge socket where the cartridge's contact pads seat. It's not uncommon for ink to slop down the side of a cartridge and get onto the contact points. If ink is seen on those contacts, carefully wipe it away with a cotton swab moistened with isopropyl alcohol.
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IF that doesn't work, try reinstalling the drivers, removing any Color Profiles, etc.