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I am asking this question because I doubt that what my hosting provider is telling me is true. It just doesn't seem right.<br />
<br />
I have problems getting email from one specific user. The email makes it through the spam filter (assp) and into EXIM. But never makes it to my inbox. Support says that the problem is with the SENDER's SPF settings (the mail server IP does not match up to the actual IP that they use to send the email). <br />
<br />
I know the sender needs to fix this issue on their end. But in the meantime, it is urgent that I receive their emails. So, I asked my hosting provider how I can make this happen right now - could we bypass the SPF check for this one sender?<br />
<br />
Their solution was for me to remove MY spf record for MY domain. Here is the quote:<br />
<br />
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&quot;Removing your SPF record would affect the incoming emails and they will not check for the SPF record of the sending account. This will not cause any problem however while sending the mails to the server who checks for SPF records.&quot;<br />
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<br />
I know I could totally be wrong, but this does not sound right.<br />
<br />
Are they correct? If not, then is there anything I can do?
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I am asking this question because I doubt that what my hosting provider is telling me is true. It just doesn't seem right.

I have problems getting email from one specific user. The email makes it through the spam filter (assp) and into EXIM. But never makes it to my inbox. Support says that the problem is with the SENDER's SPF settings (the mail server IP does not match up to the actual IP that they use to send the email). 

I know the sender needs to fix this issue on their end. But in the meantime, it is urgent that I receive their emails. So, I asked my hosting provider how I can make this happen right now - could we bypass the SPF check for this one sender?

Their solution was for me to remove MY spf record for MY domain. Here is the quote:

-------------
"Removing your SPF record would affect the incoming emails and they will not check for the SPF record of the sending account. This will not cause any problem however while sending the mails to the server who checks for SPF records."
-------------

I know I could totally be wrong, but this does not sound right.

Are they correct? If not, then is there anything I can do?

WHM/Cpanel - How can I receive an email from a sender who does not have SPF setup correctly?

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.

Email Protocols

Various techniques are used to prevent email spam (unsolicited bulk email). No technique is a complete solution to the spam problem, and each has trade-offs between incorrectly rejecting legitimate email (false positives) vs. not rejecting all spam (false negatives) - and the associated costs in time and effort. Anti-spam techniques can be broken into four broad categories: those that require actions by individuals, those that can be automated by email administrators, those that can be automated by email senders and those employed by researchers and law enforcement officials.

AntiSpam

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.