CD ROM DVD Player Not Working

vlogg5
vlogg5 used Ask the Experts™
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Hi,
I was working on a Dell Dimension (sorry I don't have the model # handy) running XP.
The CD Rom R doesn't read files nor does it show up in "my Computer". Electrically it seems ok because it will open, accept a cd and close.
When I go to event viewer (system) it shows an error "The following
boot-driver(s) failed to load: CDr4_xp
Because the cd rom doesn't work I haven't tried a repair from an XP cd although I hvae run sfc /scannow but that didn't fix the problem. One thing I have noticed is that there is no CD software like Roxio Easy CD Creator. There is also a DVD player that is not working
My question; How do get the CD Rom to work.
Thanks
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Commented:
Two things to try,
- go into Device Manager and delete the drives, and see if Windows will pick them up on the reboot.
- the alway popular "delete the upper and lower filters" trick.

Open regedit and find the following key:  
HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Class\\{4D36E965-E325-11CE-BFC1-08002BE10318}
 
Right click in the upper and lower filter entries in these keys and press delete.
Reboot and check if it is OK now.  

Or download this and run it:
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

Author

Commented:
Thanks. I will try these tomorrow and let you know.

Author

Commented:
The first thing I tried was the program. It got me as far as having the os recognize the DVD and Sony CD-RW CRX216E. The DVD is fine now.
The CD is another thing. The device manager shows  the correct name Sony CD-RW CRX215E but it functions only as a CD Rom not R-W. It will read but not allow me to change or delete files. The CD disk are R-W and they work as expected in other machines. The error message comes up "you can't copy or move files over to this CD ROM drive".
The next thing I tried is the upper and lower bands but the registry entry does not say anything about upper and lower bands. As a matter of fact the entry only mentions a CD ROM. I will paste the entry in my next post.
Now, the most important thing. When I uninstall the CD in device manager and reboot the computer first loads (ie found new hardware) the correct sony r-w driver , then it loads a CD ROM driver, the it loads (again) the sony driver and then (again) the CD ROM driver.
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Author

Commented:
Windows Registry Editor Version 5.00
THIS A COPY OF THE REGISTRY ENTRY. THERE ARE NO UPPER AND LOWER BANDS IN THE ENTRY.
THANKS, VLOGG5

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="hcp://help/tshoot/tsdrive.htm"
"Icon"="-51"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\Properties]
"DeviceType"=dword:00000002
"DeviceCharacteristics"=dword:00000100

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"

Commented:
>> ...next thing I tried is the upper and lower bands but the registry entry does not say anything...

That program already took them out.

>> ... then (again) the CD ROM driver...

Could still be a hardware problem with the Sony, with multiple tries like that.

Several things to try:
- that drive in another system to see if it works
- another drive in this system
- there was a Question a while back, that installing a third party burner fixed Windows as a side effect.
These are both free.

Imgburn
http://www.imgburn.com/

Try CdBurnerXP
http://www.cdburnerxp.se/download.php

Author

Commented:
Well all the steps you gave me, implemented one at a time, helped me.
Now I can use Imgburn to burn to the CD drive. The only drawback is that Imgburn needs to delete all files on the CD before it writes to it.
However I consider my problem solved. The DVD works and with Imgburn I can put files on a CD.

FYI I went thru Regedit and deleted all entries re: Sonic. No luck. Then I restored the Registry and deleted all entries referring to Sonic installing a driver. No luck
Many Many thanks for your help.
_

Commented:
Thanks for the feedback.   : )

>> ...only drawback is that Imgburn needs to delete all files...

Interesting.  Noted.

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