HP dv9000 Vista laptop won't boot from CD/DVD drive

Scott Edwards
Scott Edwards used Ask the Experts™
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My HP dv9000 Vista laptop recently got the BSOD with error 0x0000c1f5.  The only way to fix this error is to be able to boot from CD/DVD and use some repair software I have.  The problem is that the laptop REFUSES to boot from any CD/DVD I try.  I've changed the boot order so the CD/DVD is first, and I can hear the drive spin up a bit upon power-up, but after a second, it spins down and then the laptop tries to boot from hard drive.  Any ideas?  Thanks much!
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Jackie Man IT Manager
Top Expert 2010

Commented:
It seems to me that your CD/DVD drive or the CD or DVD media is damaged.

Try with another boot CD and see whether you can boot from CD/DVD.
Scott EdwardsDirector of Data Science

Author

Commented:
Thanks, but I tried many CD/DVD's - it's not the media - good idea though (I should have mentioned I tried that)
You can also try USB boot option, if it supports.
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Commented:
Apart from faulty media.
Is your Drive able to read other CD or DVDs when you boot with your Hard Disk.
Could be a faulty drive.
Scott EdwardsDirector of Data Science

Author

Commented:
Ashraf882, I can't find my USB drive (I know, I know...) and I'm not sure that would work or not -- apparently HP has some special format to make a USB "bootable".

Asidu, I can't check the DVD drive after booting from hard disk b/c that is the problem I am trying to fix: not being able to boot from hard disk!  but, I don't think the drive is messed up - if I recall, I used it awhile ago...

I think you have scribe DVD in the laptop. This drive looks failed to recognize any DVD/CDs.
First if you can just remove the drive and use it in some other laptop to check the DVD/CD.
Replace the DVD/CD drive if it is faulty.
Scott EdwardsDirector of Data Science

Author

Commented:
you're right, it is a LIghtScribe  - do those fail alot?  Why do you suspect it has failed?  It worked last time I used it.  I was thinking that the drive not working had something to do with the hard drive corruption, which is the cause of the BSOD (I read in some forums that some PC's won't boot from CD/DVD if part of the hard drive is messed up).  Are you confident it is drive failure?  Is there anything else I could try?

Thanks.
Also to make USB bootable, go to bios (press del key on restart) and their you can setup the BOOT drive options, like you can setup to enable the boot from USB, which is disable by default. This is just adjacent to Boot by LAN option.
Scott EdwardsDirector of Data Science

Author

Commented:
Thanks, Anil, but I already did that.  
Scott EdwardsDirector of Data Science

Author

Commented:
I know power is getting to DVD drive (I can hear it spin up and the light comes on)

Commented:
>>I know power is getting to DVD drive (I can hear it spin up and the light comes on)>>>

Power getting to that device does not conclude that the DVD is working fine.
You should also confirm at this point of time the device is able to read and xfer the data/information to the memory for execution.
Jackie Man IT Manager
Top Expert 2010

Commented:
Forget about the CD/DVD Drive. If you cannot boot from it, try another way to boot Vista Recovery Disc to fix your problem.

First Step - Download Vista Recovery Disc or Use your own repairs CD

You need to download a Vista Recovery Disk or use your Vista Setup Disk to start your PC and launch system restore to go back to a restore point when there was no problem.

URL: http://www.vistax64.com/general-discussion/146356-download-vista-recovery-console.html

A downloadable version of Vista Recovery Disk is as follow.

http://coblitz.codeen.org/neosmart.net/downloads/guides/Vista_Repair/Vista_Recovery_Disc_x86.iso

(I assume that your computer is of Vista 32 bit.)

A tutorial of Vista Windows Recovery is in the URL below.

URL: http://www.bleepingcomputer.com/tutorials/tutorial142.html

When a problem appears in Vista and there are no clues from google, it seems to me the last resort is to use system restore as Vista is much better in system restore than the system restore in XP. System Restore in Vista is just like a time machine to go back to the exact state when the problem does not exist. But the drawback is that it consumes a lot of hard disk apace and it will restore the applications that you have removed and old version of document on desktop,

So, before your use System Restore, make sure all user data has been properly backup as it is just too powerful if Vista thinks that the path you stored your data is part of the system folders.

In a nutshell, System Restore can reduce the time of troubleshooting (except the problem is caused by hardware failure) but it must be used with due care.

I recommend that you shall try System Restore first before using your Repair CD, but it is your laptop anyway, your preference shall over-rides my recommendation.

Second Step - Burn ISO file of Vista Recovery Disk or your Repair CD to USB thumb drive

USB thumb drive is cheap this days and I think you have plenty of USB thumb drives which are less than 1GB. Right? If yes, backup all data in that USB thumb drive and make it a bootable USB drive to repair your laptop as follows:-

In a working computer, download and install UltraISO and burn the ISO image to the above mentioned USB thumb drive using the guide below.

1) Download the free UltraISO trial by going here (http://www.ezbsystems.com/ultraiso/download.htm) or grab a torrent of it
2) Start UltraISO as administrator
3) "Burn" the iso image to the USB stick by following these steps

With UltraISO:
- Open the image of Vista/Win7 with UltraISO
- Under BOOTABLE tab choose WRITE DISK IMAGE
- Choose your USB stick under "Disk Drive"
- Choose a method (It's recommended to use USB-HDD+)
- Press Write
- Make sure to change your BOOT order in BIOS to boot from your USB drive first

Note:  Make sure your motherboard is capable of booting off a USB drive or this will not work. Also, backup any files on your USB drive because it will be formatted.

Source: http://fr33sp33k.h33t.com/index.php?topic=13778.0

I have tried the above and it works as expected.

Final Step - Boot from USB Thumb Drive and Repair your laptop

Attach the above mentioned USB thumb drive and press F9 button at power on your laptop and select USB device in the Boot Option. If you do not see the USB device in the Boot Option, press F10 to enter the BIOS setup and enable USB device as a bootable device.

Good luck!
Scott EdwardsDirector of Data Science

Author

Commented:
thanks, jackieman - I am going to try this tomorrow and let you know if it works!  Do you think this will also work with a HP laptop - because I thought I saw that it requires a specially formatted USB thumb drive to be able to boot directly from it.
Jackie Man IT Manager
Top Expert 2010

Commented:
The above method is generic in nature and should work regardless of the brand of the laptop.

You have just use a bootable USB thumb drive in place of a USB CD/DVD drive.
Jackie Man IT Manager
Top Expert 2010

Commented:
Besides, if you want to boot from a USB CD/DVD drive, only one USB port (if you got many USB ports) will work as not all USB ports have sufficient power to boot from a USB CD/DVD drive.
Scott EdwardsDirector of Data Science

Author

Commented:
Hi Jackieman,

I was able to get it to boot from the USB drive with the Vista Recovery Disk installed, but after the "Loading" progress bar finishes, it goes to the more typical "graphical" vista loading screen (with the animated progress bar), where I can see it is accessing the hard drive.  After a few seconds, I'm back to the same BSOD with 0x0000c1f5 error!

I found a video (http://www.youtube.com/watch?v=SwSvIhyZRVc) that suggests using SysRescCD.  What do you think of that?  It doesn't look as easy to install on a USB stick though.

Thanks, Scott
Jackie Man IT Manager
Top Expert 2010
Commented:
From my google search, if you boot from Safe Mode, your laptop will hang at crcdisk.sys and gives you a BSOD afterwards.

If yes, the hard disk inside the laptop has hardware problem and needs to be replaced.

Please see the URL below.

URL: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_64-bit/Q_24633887.html?sfQueryTermInfo=1+crcdisk.si+vista

Source: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_Vista/Q_25015613.html?sfQueryTermInfo=1+crcdisk.si+jackieman

The SysRescCD is a possible fix or will create more damage to your data.

The first rule is user data. Backup user data first before trying to do any fix.

If your data is important, you need buy a USB hard disk case and get the hard disk out of the laptop and put in it the USB hard disk case and backup the data to another PC first.

Microsoft has not yet come up with a fix for BSOD with 0x0000c1f5 error.

So, let me or other EE expert to look into the BSOD problem first and hopefully will suggest a fix for you.

If your laptop is still in warranty, ask HP to restore Vista for you and re-install all applications and recover all user data afterwards.
Scott EdwardsDirector of Data Science

Author

Commented:
Thanks, jackieman, I'll let you know if the SysRescCD works.  What is so incredibly frustrating, is that I read that Microsoft actually DOES have a fix for this error - and they put it on the Windows 7 disc!  According to the first link below, I could actually FIX this darn error if I had a Windows 7 Beta Install disc.  Unforunately, the beta program is closed and I don't want to give M$ money just to fix a problem that is their FAULT!!

What do you think of the hotfix in the 2nd link below?  How the heck am I supposed to apply a hotfix if I can't even get into windows!!!!????

http://support.microsoft.com/kb/970101

http://support.microsoft.com/kb/946084
Jackie Man IT Manager
Top Expert 2010

Commented:
Agreed and there is no downloadable fix in the 2nd link above.
IT Manager
Top Expert 2010
Commented:
Try the link below to download Windows 7 iso image and burn them into DVD or USB thumb drive and try the fix in http://support.microsoft.com/kb/970101 .

http://www.mydigitallife.info/2009/11/10/windows-7-iso-x86-and-x64-official-direct-download-links-ultimate-professional-and-home-premium/

Good luck!
Scott EdwardsDirector of Data Science

Author

Commented:
Thanks, Jackieman, I'll give it a shot.  I really appreciate the link to the ISO - I couldn't find it using google.  Btw, the hotfix on the 2nd link above requires you to fill out a form at the top of the page to download it, but what good does it do, if you can't even boot into Windows to install it!  (I did see some talk about a way to perhaps install hotfixes from recovery console, but I can't even seem to get into that!)

Thanks again!
Scott EdwardsDirector of Data Science

Author

Commented:
I downloaded the 32-bit Home Premium ISO from http://msft-dnl.digitalrivercontent.net/msvista/pub/X15-65732/X15-65732.iso
Since I don't have big enough Thumb Drive to install, I want to use an external USB hard drive.  I found this:
http://www.washingtonpost.com/wp-dyn/content/article/2009/05/19/AR2009051902418.html
which tells how to install the ISO on a hard drive.

The only problem is that when I try to extract the ISO from above, only one tiny file shows up, along with a readme that says this:  (see attached screenshots)

This disc contains a "UDF" file system and requires an operating system
that supports the ISO-13346 "UDF" file system specification.

This filesize is 2gigs and I downloaded it twice, so I don't think the download messed up.

How can I get this on the hard drive?  Thanks!
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Commented:
You could take out the drive from laptop and connect it to another PC as a slave or via a USB connection. Once you got that set up. You will be able to copy over the files.

Scott EdwardsDirector of Data Science

Author

Commented:
Thanks, but I'm trying to avoid having to take it apart.  I wonder why the instructions to make it boot from hard drive aren't working?
Jackie Man IT Manager
Top Expert 2010

Commented:
Try UltraISO as mentioned in my previous post.
Jackie Man IT Manager
Top Expert 2010
Commented:
With UltraISO:
- Open the image of Vista/Win7 with UltraISO
- Under BOOTABLE tab choose WRITE DISK IMAGE
- Choose your USB stick under "Disk Drive"
- Choose a method (It's recommended to use USB-HDD+)
- Press Write
- Make sure to change your BOOT order in BIOS to boot from your USB drive first

Not all archiving software can burn boot sector into USB drive.
Scott EdwardsDirector of Data Science

Author

Commented:
The Windows 7 fix worked like a charm.  Thanks SO much for all your help Jackieman - I owe you one!
Jackie Man IT Manager
Top Expert 2010

Commented:
You are welcome. Glad to know that you have fixed the problem. Cheers!

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